Spa Receptionist

vor 2 Monaten


Köln, Nordrhein-Westfalen, Deutschland MyWellness GmbH Vollzeit
About the Role

We are seeking a highly motivated and customer-focused Spa Receptionist to join our team at MyWellness GmbH. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the reception area, including handling cash and credit transactions, processing bookings and cancellations, and maintaining accurate records.
  • Collaborate with our spa team to ensure seamless communication and delivery of services, including treatments, amenities, and promotions.
  • Contribute to the development and implementation of initiatives to enhance the guest experience, improve customer satisfaction, and drive business growth.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and stakeholders.
  • Proven experience in a customer-facing role, preferably in the hospitality or wellness industry.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
What We Offer
  • A competitive salary and benefits package, including opportunities for career development and advancement.
  • A dynamic and supportive work environment, with a focus on teamwork, innovation, and continuous improvement.
  • The chance to work with a leading wellness brand, contributing to the delivery of exceptional guest experiences and driving business success.

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