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Customer Service Representative

vor 2 Monaten

Neuss, Nordrhein-Westfalen, Deutschland Eden Water & Coffee Deutschland GmbH Vollzeit

Customer Service Representative - First Level Support

We are seeking a highly skilled Customer Service Representative to join our team at Eden Water & Coffee Deutschland GmbH. As a key member of our First Level Support team, you will be the primary point of contact for our customers and business partners, handling a wide range of inquiries, complaints, and orders.

Key Responsibilities
  • Provide exceptional customer service and support via phone, email, and written communication
  • Handle customer inquiries, complaints, and orders in a timely and professional manner
  • Collaborate with colleagues to resolve complex customer issues and improve overall customer satisfaction
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
Requirements
  • Successful completion of a commercial apprenticeship or equivalent experience in customer service
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Proficient in MS-Office (Word, Excel, Outlook) and other relevant software
  • Ability to work independently and as part of a team to achieve customer satisfaction goals
Benefits
  • Opportunity for professional growth and development within a leading European provider
  • Dynamic and supportive work environment with a focus on customer satisfaction
  • Competitive salary and benefits package
  • Chance to work with a diverse range of customers and products

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.