Project and Service Manager

Vor 3 Tagen

Frankfurt am Main, Hessen, Deutschland China Mobile International Limited Vollzeit
About China Mobile International Limited

China Mobile International Limited is a leading provider of international telecommunications services and solutions. With a strong presence in 37 countries and regions, we offer a comprehensive range of services to international enterprises, carriers, and mobile users.

Job Summary

We are seeking a highly skilled Project and Service Manager to join our team in Frankfurt am Main metropolitan area. As a key member of our team, you will be responsible for delivering end-to-end customer service experiences, ensuring timely and budget-friendly project delivery, and managing customer relationships.

Key Responsibilities
  • Customer Service Ownership: Demonstrate ownership and accountability for delivering exceptional customer service experiences.
  • Project Delivery: Ensure timely and budget-friendly project delivery to customers.
  • Post-Sales Engagement: Engage with customers post-sales to manage ICT services and resolve any issues that may arise.
  • Reporting and Maintenance: Provide regular order implementation reports to management and perform regular maintenance and preventive inspections of onsite equipment.
  • Troubleshooting and Installation: Diagnose and troubleshoot hardware and software issues in networks, ensuring minimal downtime and efficient resolution of faults. Conduct site surveys, install, and commission new equipment based on project status.
  • Collaboration and Communication: Work with internal and external teams to activate and test orders, and provide regular project updates to customers.
Requirements
  • Education: Bachelor's degree or above in Telecommunication / Computer Engineering or equivalent majors.
  • Experience: Minimum 5 years of experience in IT & Telecom service delivery.
  • Technical Knowledge: Strong technical knowledge in IP network design and configuration, including routing and switching, WAN/LAN, WIFI, NAS, Firewall, Cloud, Storage, etc.
  • Soft Skills: Excellent teamwork skills, ability to work across virtual global teams, self-motivated, and able to work under pressure. Excellent project management and communication skills.
  • Language Skills: Fluent language skills in both English and Mandarin.
  • Certifications: ITIL or CCIE certificate and related certificates in networking technology are an advantage.

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