Client Relations Specialist
vor 1 Monat
We welcome individuals looking to transition into a new career path. This role is offered on a fixed-term basis with potential for extension.
KEY RESPONSIBILITIES- Monitoring a fleet of mobile robots in industrial settings through our online platform
- Managing incidents that occur during robot operations and documenting the outcomes
- Conducting and overseeing quality assessments with the robots at our testing facility
- Addressing customer inquiries, issues, and requests while ensuring prompt responses
- Developing and maintaining our knowledge repository
- Collecting customer feedback and insights to relay to relevant teams for product enhancements and improved customer satisfaction
- Remotely controlling and guiding the robots to resolve operational issues
- Enthusiastic about robotics and eager to contribute in a startup environment
- Ability to work independently with a reliable and trustworthy demeanor
- Excellent command of spoken and written English
- Willingness to work onsite daily
- Proficiency in additional languages such as German, Chinese, French, Spanish, or Italian is advantageous
- A degree in Engineering or IT is beneficial
- Familiarity with ROS, Linux, C++, and/or Python is a plus
- A dynamic team of intelligent, driven individuals along with innovative robotic technology
- An opportunity to be at the forefront of the rapidly evolving field of autonomous mobile robotics
- A multicultural environment with colleagues from diverse backgrounds and global customers
- A supportive atmosphere for personal growth within a well-funded startup
- Access to mentorship from industry leaders with numerous accolades in autonomous robotics
- Flexibility for remote work with regular onsite events
- Generous paid leave policy
- Additional time off during specific holidays
- Childcare support
- Annual education budget for professional development
- Wellness resources including access to mental health professionals
- Financial support for home office equipment
- Retirement plan with employer contributions
- Team-building lunches and events
- Regular training and development workshops
Energy Robotics is established by top experts in intelligent autonomy software for collaborative mobile robots, each with extensive experience and recognition in the field. We envision a future shaped by intelligent robots across various sectors. The robotics industry is poised for significant growth, driven by advancements in technology. Join us in leading this transformation.
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