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IT Specialist

vor 2 Monaten


Bad Wörishofen, Bayern, Deutschland U.S. Army Europe and Africa Vollzeit
Job Title: IT Specialist (Customer Support)

We are seeking a highly skilled IT Specialist (Customer Support) to join our team at the U.S. Army Europe and Africa. As a key member of our Network Enterprise Center (NEC), you will be responsible for providing technical support to our customers, including installation, configuration, troubleshooting, and customer assistance.

Key Responsibilities:
  • Provide Tier 1 support for IT users, assessing and solving local IT-related problems.
  • Administer network security, including assigning user IDs and permissions.
  • Install and configure software applications and provide technical support.
  • Ensure all workstations remain operational by monitoring them and identifying problems.
  • Diagnose and resolve problems in system software, applications software interfacing, and/or IT equipment.
Requirements:
  • Education: Completed apprenticeship in Computer Science or related field, or equivalent.
  • Experience: 2-3 years of job-related experience in customer support services, including installation, configuration, troubleshooting, and customer assistance.
  • Language Proficiency: English and German Language Proficiency level B2 required.
What We Offer:
  • Global employer with cultural diversity and equal opportunities.
  • International environment with a welcoming atmosphere.
  • High level of job security and attractive pay under German tariff agreements.
  • Various additional social benefits, including employer pension scheme and property accrual payments.

We are an equal opportunity employer and welcome applications from qualified candidates. Please submit your application, including your resume and cover letter, to [insert contact information].