Client Success Specialist

vor 4 Wochen

Stuttgart, Baden-Württemberg, Deutschland NetApp Vollzeit

Position: Customer Success Manager

Location: Dubai, AE

Overview:

As a Customer Success Manager (CSM) at NetApp, your primary objective will be to ensure outstanding customer satisfaction and engagement with our products, technologies, and services. You will achieve this by facilitating customer onboarding processes, maintaining regular interactions, and fostering strong relationships with clients. You will be responsible for developing and implementing a comprehensive customer success strategy from the initial sale through to renewal, focusing on enhancing customer health, growth, and retention.

This position is ideal for individuals with limited post-sales experience who have a keen interest in technology and wish to advance their careers within a supportive team environment. Proficiency in both Arabic and English is essential for this role.

Key Responsibilities:

  • Build and maintain robust relationships with clients, serving as a trusted advisor throughout their journey with NetApp.
  • Ensure seamless onboarding experiences by collaborating with clients to create tailored success plans that align with their specific objectives.
  • Conduct regular service evaluations and health assessments with clients to monitor product usage, address any challenges, and pinpoint opportunities for enhancement.
  • Proactively engage with clients using analytical insights to track adoption and utilization, guiding them to derive greater value from our offerings.
  • Maintain an up-to-date inventory of customer assets and services while identifying potential opportunities for expansion or optimization.
  • Collaborate closely with Sales, Support, and other Technical teams to guarantee an exceptional customer experience and to drive the overall customer success strategy.

Qualifications:

  • Technical aptitude to comprehend customer requirements and leverage product features or internal resources to fulfill those needs (familiarity with NetApp technology is advantageous but not mandatory).
  • Excellent communication skills and emotional intelligence to cultivate relationships and effectively resolve customer issues.
  • Proactive mindset with the ability to work independently as well as collaboratively with remote teams across the globe.
  • Capability to thrive in fast-paced and dynamic settings, managing multiple tasks and adapting to evolving requirements.
  • Proficient in data analysis, providing actionable insights, and formulating recommendations.

Education:

  • A Bachelor's degree is required, or 1 - 3 years of experience in a B2B customer-facing role or relevant experience.

Job Segment: Data Analyst, Sales Support, Manager, Customer Service, Data, Sales, Management

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