Digital IT Operations Specialist
Vor 3 Tagen
About SLB:
SLB is a global technology company driving energy innovation for a balanced planet. We create amazing technology that unlocks access to energy for the benefit of all.
Job Summary:
The Digital IT Operations Specialist is responsible for providing second-line investigation and diagnosis, installing and configuring computer hardware, software, systems, networks, printers, and scanners. The position holder acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues.
Key Responsibilities:
- Provide technical support across the company, responding to service issues and requests in a timely manner.
- Monitor and maintain computer systems and networks, troubleshooting and resolving incidents.
- Coordinate with vendors for hardware repair and asset management.
- Assist and work closely with the IT security team on security issues and virus eradication efforts.
- Comply with IT standard processes and procedures, maintaining a professional working area.
Requirements:
- BS or equivalent in Information Technology related field, or prior formal technical training in relevant technical areas.
- Experience in on-site support, supporting multiple operating systems.
- Technical skills in Microsoft PC applications, PC hardware and software support, and troubleshooting.
Preferred Skills:
- Excellent customer service skills, good interpersonal and presentation skills.
- Fluency in German and English, willingness to work flexible hours.
- Ability to handle multiple projects and tasks simultaneously, work under pressure, and communicate effectively.
Benefits:
- Competitive salary, well-being programs, income protection scheme, and life insurance.
- Multiple internal employee resources groups, female mentorship programs, volunteering opportunities, and company-wide webinars.
Why SLB:
SLB is a company that values diversity and inclusion, with a commitment to disability inclusion and a recognition as a disability-confident employer. We offer a range of benefits and opportunities for career growth and development.
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