Cyber Security Solutions Manager
Vor 3 Tagen
Cyber Security Solutions Manager
We are seeking a highly skilled Cyber Security Solutions Manager to join our team at ZKM Consulting. As a key member of our client-facing team, you will be responsible for driving customer retention, renewals, satisfaction, and growth.
Key Responsibilities- Manage Enterprise-level customer accounts, ensuring early value realization, timely renewals, and revenue growth.
- Navigate complex organizations, build strategic client relationships, and secure commitment at a senior level.
- Create effective Success Plans based on customer objectives, providing proactive service to ensure timely renewals, platform adoption, and revenue growth.
- Lead customer-facing sessions, including Quarterly Business Reviews and executive briefings.
- Proactively identify risks to renewals and long-term relationships and mitigate them accordingly.
- Act as the primary point of contact, handling escalations and driving timely resolutions.
- Monitor customer health through product usage and satisfaction tracking.
- Communicate account status to relevant internal stakeholders.
- Advocate for customer needs with cross-functional teams.
- Conduct regular meetings, both on and off-site, to understand customer business requirements.
- 4+ years of customer-facing experience in Software / SaaS.
- Software delivery experience, ideally in the cyber security space.
- Proven success with enterprise-level customers.
- Strong understanding of stakeholder management and ownership.
- Fluent in German.
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