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Customer Quality Assurance Lead

vor 3 Monaten


Dresden, Sachsen, Deutschland ASML Vollzeit

Position Summary:

The Customer Quality Manager is tasked with overseeing customer satisfaction and managing incidents, while establishing quality strategies and collaborating with the EU/US Customer Team based in Dresden, Germany. The successful candidate will possess a robust background in customer solutions and team leadership, ideally within the semiconductor sector.

Key Responsibilities:

  • Serve as a member of the Site Operation staff team, acting as a Quality Business Partner
  • Be the primary contact for quality-related interactions
  • Work in conjunction with quality engineers to integrate quality into operational processes
  • Oversee comprehensive quality deliverables from start to finish
  • Address customer grievances and manage incident escalations
  • Maintain quality dashboards and implement gap closure strategies
  • Deliver customer quality updates to the Litho departmental level
  • Collaborate with other Customer Quality Managers to consolidate quality initiatives

Qualifications:

  • Bachelor's Degree or equivalent experience
  • A minimum of 10 years in customer support roles
  • At least 3-5 years of experience in team leadership

Essential Skills:

  • Strong customer-focused mindset
  • Excellent communication and persuasion abilities
  • Expertise in process enhancement
  • Analytical and leadership capabilities
  • Collaborative and results-driven approach

Additional Requirements:

  • Willingness to travel internationally up to 15%
  • Flexibility to work varying shifts and extended hours
  • Physical demands include sitting, walking, speaking, and manual dexterity
  • Onsite presence is required for a full-time commitment

Commitment to Diversity:

We prioritize diversity and inclusion within our workforce, aiming to foster a welcoming environment for all individuals.