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Hotel Operations Specialist
vor 2 Monaten
About the Role:
Ecolab is seeking a highly skilled and experienced Hotel Assessor to join our team as an independent contractor. As a Hotel Assessor, you will be responsible for conducting on-site evaluations and providing customized training to help our clients maintain the highest standards in cleanliness, guest experience, and brand protection.
Key Responsibilities:
- Develop and produce accurate and consistent evaluations, including written reports in English and/or local language, to meet the unique expectations of each client.
- Exercise high levels of judgment and discretion in evaluating clients' business operations and service, determining and recommending areas of improvement, and communicating findings and recommendations.
- Utilize hospitality industry knowledge to develop and deliver meaningful and accurate summary presentations of each evaluation finding to key property/location level executives.
- Interact with property/location management to review assessment data and recommend strategies and suggestions for improvement.
- Contribute to building strong client relationships through interactions with clients' personnel in a professional manner and demonstration of industry and functional knowledge.
Requirements:
- Previous experience in a hospitality, tourism, retail, or other customer service leadership role within the hotel or retail sector.
- Proven management success within hotels/restaurants or retail and ability to analyze and synthesize data.
- Proficiency with all current Microsoft Office programs and technology, including iPad/tablet/notebook functionality.
- Excellent communication skills (written and verbal) with strong analytic and presentation abilities.
- Ability to operate independently and without direct supervision, while adhering to strict deadlines.
- Ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients' business models and needs.
- Valid passport and valid driver's license.
- Willingness to travel constantly, with assignments varying from one field assessment to 15 field assessments per month.
About Ecolab:
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance.
