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IT Support Student Intern

vor 2 Monaten


Bonn, Nordrhein-Westfalen, Deutschland FLOCERT Vollzeit

Promoting Fair Global Trade

FLOCERT is a prominent global certification authority dedicated to ensuring Fairtrade practices. We not only provide exclusive certification but also offer a range of services to assist businesses in adhering to Fairtrade principles, even in the absence of a specific Fairtrade Standard.

Established in 2003, FLOCERT is committed to collaborating with various organizations, from small-scale producers to well-known brands, to foster fairness in international trade. Our recognition as a Social Enterprise underscores our dedication to social business values.


FLOCERT is seeking a

IT Support Student Intern (m/f/div)

Job Share: Part-time (20 hours per week) – limited for 12 months
Location: FLOCERT GmbH Headquarter Bonn, Germany
The office language is English.
Salary & benefits package: Collective Bargain Agreement Groß- & Außenhandel NRW, Level II for Student Assistants

Role Overview

The IT department at FLOCERT GmbH is in search of a motivated and service-oriented individual eager to work in a multicultural setting.

Adaptability and diverse experience in IT troubleshooting are vital for this role. The selected candidate will join a small, dynamic international team responsible for the ICT infrastructure supporting all business operations related to Fairtrade certification.

Key Responsibilities

  • Manage helpline requests and resolve first-level incidents and service inquiries
  • Perform printer maintenance (e.g., replace printer cartridges)
  • Guide users on the effective and efficient use of FLOCERT IT systems
  • Assist in troubleshooting laptop issues
  • Support users of conference equipment on the ground floor
  • Communicate with users in person, over the phone, via Skype, or MS Teams to assist in setting up ICT-related systems or resolving issues
  • Aid in preparing workstations for new staff
  • Assist in the installation and configuration of computer hardware, operating systems, and applications
  • Support Bonn employees during office relocations within the building
  • Coordinate hardware replacements and peripheral devices

Required Qualifications and Skills

  • Currently enrolled at a university in any field (proof of enrollment required)
  • Proficiency in English, both spoken and written
  • Initial experience with Microsoft operating systems, both server and desktop
  • Additional knowledge of Linux, mobile device management/telephony systems, MS Azure Active Directory, IT user support, and ticketing systems is advantageous
  • Familiarity with ITIL (problem and incident management processes) is a plus
  • Team-oriented with strong interpersonal and organizational skills
  • Proactive, diligent, and dependable work ethic
  • Excellent communication abilities, adaptable, and experienced in interacting with diverse cultures
  • Strong commitment to customer service
  • Passion for Fairtrade principles
What We Provide
  • An international work atmosphere
  • A company culture rooted in dialogue and respect
  • Comprehensive onboarding and welcome management
  • Open-minded and value-driven colleagues dedicated to our mission
  • Flexible working hours and remote work options
  • Convenient public transport access, with complimentary company parking for bicycles and vehicles
  • Attractive benefits package, including holiday bonuses and a 13th salary
  • Opportunities to make a significant impact
  • Learning and development opportunities
  • A chance for motivated individuals to advance their careers