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Document Management Coordinator

vor 2 Monaten


Leverkusen, Nordrhein-Westfalen, Deutschland Mazda Motor Europe GmbH Leverkusen Vollzeit
About the Role

We are seeking a highly skilled Document Management Coordinator to join our team at Mazda Motor Europe GmbH Leverkusen. As a key member of our Customer Service department, you will play a crucial role in ensuring the smooth operation of our document management processes.

Key Responsibilities
  • Coordinate workflows to prepare technical documentation and manuals, ensuring timely and accurate delivery.
  • Manage OL reporting tools, including Print Decision Logfile and Shipping overview, to maintain up-to-date information.
  • Create and maintain OBI reporting to provide reliable and accurate stock and supply information.
  • Handle diagnostic complaints, collaborating with TPS, MC Diagnostic team, Denso, and Toyota to resolve issues.
  • Evaluate root causes of diagnostic trouble and decide on the best course of action with related departments.
  • Coordinate deliverables and processes, modifying or creating them as needed to meet market and corporate requirements.
  • Evaluate newly developed SSTs and establish priorities for the European market.
  • Plan, develop, implement, and follow up on publications and tools area deliverables.
  • Coordinate workflows with internal interfaces to support shared planning and mutual understanding.
  • Handle MCs and NSC/Distributor requests and inquiries, inputting market concerns and solving issues together.
  • Work closely with various parties, including NSCs, Distributors, Vendors, MLE, and other departments at MME and MC.
  • Coordinate the implementation of relevant IT systems, suggesting improvements and best practices.
Requirements
  • Degree in Engineering, Business Administration, or equivalent technical education.
  • Several years of experience in the automotive industry, preferably in document management.
  • Basic vehicle technology knowledge, with a focus on diagnostics of electronic systems.
  • Understanding of dealership/workshop processes.
  • Basic understanding of IT systems, including Windows operating systems, installing programs, setting up WIFI connections, and administering PC user rights.
  • Affinity for new technology, including smartphones and tablets.
  • Fluent written and spoken German and English, with any other European language being an asset.
  • Team player.