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Community Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Producto Check GmbH Vollzeit
Beschreibung der Position

Wir suchen eine motivierte und kommunikative Werkstudent:in, die sich für die Unterstützung unserer Community begeistern kann. Als erste Anlaufstelle für unsere Nutzer:innen bist du eine wichtige Schnittstelle zu anderen Abteilungen und spielst eine entscheidende Rolle hinsichtlich der Produktqualität.

Aufgaben und Verantwortlichkeiten
  • Unterstützung unserer Nutzer:innen bei allen Anfragen rund um CodeCheck (zum Beispiel bei Fragen zu Produkteinschätzungen und bei Feedback)
  • Analyse der Anfragen unserer Nutzer:innen und Leitung der Ergebnisse gebündelt an andere Abteilungen weiter
  • Arbeit mit unserer Produktabteilung und der Kommunikationsabteilung zusammen und Unterstützung bei der Weiterentwicklung unseres Kundenservices und Community-Managements
Qualifikationen und Anforderungen
  • Immatrikulierte:r Student:in an einer Hochschule oder Universität
  • Fließend Deutsch sprechen und schreiben
  • Ideal: erste Erfahrungen im Bereich Community Management und/oder Kundenservice
  • Flexibilität, Kommunikationsfähigkeit, Empathie, Motivation und positive Energie
  • Gewissenhaftigkeit und Prozessorientierung
  • Kenntnisse in MS Office (insbesondere Excel) und Erfahrungen innerhalb eines CMS-Tools
  • 20 Stunden pro Woche zur Verfügung stellen
Vorteile
  • Home-Office und Remote-Work
  • Professionelles, hoch engagiertes und internationales Team
  • Möglichkeit, aktiv Prozesse mitzugestalten
  • Steile Lernkurve
  • Ein Unternehmen mit Purpose
  • Vertrauen und transparente Kommunikation im Team