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Service Excellence Advisor
vor 3 Monaten
Sasol Germany GmbH is a leading integrated chemicals and energy company with a rich history of over 70 years. Our talented workforce leverages expertise and innovative technologies to safely and sustainably source, manufacture, and market chemical and energy products worldwide. Joining Sasol means becoming part of an organization that prioritizes its people. We invest in our employees at every stage of their careers, offering development opportunities that foster growth in a culture that values diversity and inclusion.
Key Responsibilities:
- Accurately capture and process customer sales orders in a timely manner.
- Provide first-line support for customer inquiries and resolve issues promptly.
- Enhance the overall customer experience through exceptional service.
- Collaborate with various internal teams (Marketing & Sales, Supply Chain, People & Organization, Quality Management, and Finance) to deliver on Sasol's value proposition and achieve excellence in customer service.
Core Accountabilities:
- Receive, input, and execute sales orders, including debit/credit adjustments, rebates, commissions, and sample orders in SAP, ensuring compliance with Sasol's business processes and governance.
- Monitor the status of open orders, review documentation, identify and resolve issues, and keep customers and relevant internal departments informed of any deviations.
- Communicate proactively with customers regarding the status of their SAP orders (confirmation, delivery updates, and timelines).
- Investigate and resolve customer queries within established targets.
- Manage consignment stock processes, including reconciliation and invoicing as necessary.
- Issue pro forma invoices in coordination with the Marketing & Sales team as applicable.
- Follow up on payment reminders to customers in collaboration with relevant departments (Marketing & Sales, Finance, Supply Chain) as applicable.
- Oversee letters of credit management in conjunction with applicable departments.
- Maintain SAP order processes, ensuring proper housekeeping.
Qualifications:
- Commercial education is required.
Experience:
- A minimum of 5 years of experience in a similar customer service environment.
- Advanced proficiency in SAP, MS Office, and information systems.
- Experience in customer service or inside sales with a keen attention to detail.
- Strong understanding of chemical operations and products.
- Excellent communication and interpersonal skills with a strong customer focus.
- A collaborative team player with strong intercultural skills, capable of working across diverse cultures and languages.
- Ability to manage stress and work under pressure while handling multiple tasks simultaneously.
- Fluency in both German and English, written and spoken; additional languages are a plus.
At Sasol, you will find a collegial team and a diverse range of tasks with significant creative freedom, allowing you to take on responsibilities quickly. We prioritize work-life balance through flexible working hours and options for remote work, along with a full-time schedule of 37.5 hours. Our competitive compensation package is complemented by modern social benefits, including company pension schemes. We are committed to your development, offering individual training opportunities at various levels and facilitating diverse career paths. As part of our health management program, you will have access to work-life services, personal coaching, and webinars at any time.
