Customer Service Representative
vor 2 Wochen
Glasfaser NordWest GmbH & Co. KG is a leading provider of fiber optic services, dedicated to connecting our region with cutting-edge technology.
Your RoleWe are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries and concerns related to our fiber optic expansion process.
Key Responsibilities:- Process and resolve customer tickets in a timely and professional manner
- Collaborate with internal teams, including partner management, technical, and construction, to ensure seamless communication and issue resolution
- Validate and summarize submitted tickets, then forward them to the appropriate partners and monitor progress
- Completed commercial training or equivalent experience
- Experience in ticket processing or customer service is a plus
- Knowledge of construction, fiber optics, or telecommunications is advantageous
- Proficient with IT systems, PC, and MS Office
- Detail-oriented, reliable, and highly team-oriented
- A dynamic and supportive work environment
- Flexible work arrangements and trust-based working hours model
- Reliable company culture with a friendly work environment
- Comfortable workspaces and social areas for collaboration and focused work
- Range of social benefits and perks, including subsidized lunch catering and e-bike leasing
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