Quality Assurance Manager
vor 1 Woche
About the Role
We are seeking a highly skilled and experienced Service Manager to join our team at Zoomlion. As a Service Manager, you will be responsible for ensuring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies.
Key Responsibilities
- Monitor and report on service quality metrics, identifying areas for improvement and implementing corrective actions.
- Collaborate with cross-functional teams to develop and implement process improvements, ensuring compliance with company standards and regulatory requirements.
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams.
- Lead and manage a team of service professionals, providing guidance, coaching, and development opportunities to ensure high performance and job satisfaction.
- Develop and implement training programs to ensure service professionals have the necessary skills and knowledge to deliver high-quality service.
- Identify and capitalize on opportunities to improve service efficiency, reduce costs, and enhance customer satisfaction.
Requirements
- Bachelor's degree in Business Administration, Engineering, or related field.
- Minimum 5 years of experience in service management, with a proven track record of delivering high-quality service and driving process improvements.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Fluency in English and proficiency in Microsoft Office.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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