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Technical Solutions Specialist
vor 2 Monaten
Job Summary:
Excelerate is seeking a highly skilled and motivated Technical Solutions Specialist to join our team in a Technical Field Engineer role. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of their IT systems.
Key Responsibilities:
- Act as the primary point of contact for clients, providing technical expertise and support to resolve issues and improve system performance.
- Install, configure, and maintain complex IT systems, including infrastructure, networking, and software solutions.
- Collaborate with internal teams to ensure seamless integration and support of technical solutions.
- Continuously develop and enhance technical skills to stay up-to-date with industry trends and advancements.
- Manage day-to-day work independently, with the flexibility to prioritize tasks and adapt to changing circumstances.
- Participate in on-call duties and weekend shifts, demonstrating a commitment to providing 24/7 support.
Requirements:
- Proven experience in break-fix and technical support, with a strong understanding of IT systems and infrastructure.
- Fluent proficiency in German (B2/C1 minimum) and English (Professional), with excellent communication and interpersonal skills.
- Valid driving license in Germany, with a strong understanding of local road safety regulations.
- Expertise in hardware and software solutions, including ProLiant Server, Synergy, StoreOnce, SimpliVity, 3PAR, MSL, Nutanix, Apollo, and SuperdomeFlex.
- Knowledge of OneView and Windows, with a strong understanding of system administration and troubleshooting.
- A customer-centric approach, with a focus on delivering exceptional service and support.
- Ability to think creatively and develop innovative solutions to complex technical challenges.
About Excelerate:
Excelerate is a leading provider of technical field services, dedicated to delivering exceptional support and solutions to our clients. We are committed to fostering a collaborative and dynamic work environment, where our team members can grow and develop their skills.
