Technical Solutions Advisor

vor 1 Monat

Raunheim, Hessen, Deutschland Trimble Vollzeit

Position Title: Technical Customer Support Professional

Location: Raunheim, Germany

Division: Global Services

Role Overview

The Technical Customer Support Professional is responsible for delivering high-level technical assistance, diagnosing issues, and providing comprehensive solutions. This role includes customer onboarding, training sessions, and the creation of detailed documentation and knowledge resources. You will also engage in troubleshooting intricate technical systems and contribute to enhancements in product functionality.

Value Proposition for Employees:

This role presents a unique opportunity to tackle complex technical challenges while significantly influencing customer satisfaction and product dependability. You will work collaboratively with various teams, refine your problem-solving capabilities, and play a vital role in upholding product excellence.

  • High-Level Technical Assistance
  • Issue Diagnosis and Resolution
  • Customer Onboarding and Training
  • Creation of Documentation and Knowledge Resources

Required Skills and Experience:

  • Bachelor's degree in a relevant technical discipline (preferred)
  • Demonstrated experience in providing technical support for sophisticated systems
  • Outstanding troubleshooting and analytical skills
  • Familiarity with technical tools and resources
  • Strong communication and interpersonal abilities
  • Proven ability to work effectively with teams and clients
  • Commitment to delivering exceptional technical support

If you meet the qualifications outlined above, we invite you to consider this opportunity. We look forward to your application.

About Trimble:

Trimble is a leading technology firm dedicated to providing innovative solutions that empower customers to operate in new and efficient ways. Our core competencies include positioning, modeling, connectivity, and data analytics, with a focus on transforming essential industries such as construction, geospatial, agriculture, and transportation.

Commitment to Inclusiveness:

At Trimble, we prioritize diversity, equity, and inclusion, striving to cultivate an environment where every individual feels welcomed and valued.

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