Technical Support Specialist

vor 3 Wochen


Mannheim, Baden-Württemberg, Deutschland Susi & James Vollzeit
Position Overview

As a Technical Support Specialist, you will play a crucial role in addressing and resolving technical inquiries and challenges faced by our clients through various communication channels including phone, email, and chat.

Key Responsibilities
  • Manage the reception, processing, and resolution of technical and content-related requests from customers.
  • Assist in the creation and updating of technical documentation, user manuals, and FAQs.
  • Support the deployment of systems and applications.
Qualifications

The ideal candidate will possess:

  • A completed vocational training or degree in a technical or business-related field, or an equivalent qualification.
  • In-depth knowledge of software, interfaces, and networking.
  • Experience with common operating systems, applications, and tools such as Windows, Office, CRM systems, and ticketing systems.
Language Proficiency

Fluency in both German and English is required, both written and spoken.

Company Overview

At Susi & James, we collaborate with our clients to identify potential opportunities and develop AI-driven products and solutions that deliver immediate value in the automotive sector, particularly in (after) sales applications as well as quality and production environments.

Benefits
  • Opportunities for personal and professional development.
  • Employee discounts through Corporate Benefits.
  • Regular team events and activities.
  • Company pension scheme.
  • Corporate fitness programs.


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