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Technical Service Product Manager

vor 2 Monaten


Hamburg, Hamburg, Deutschland Olympus Vollzeit

About the Role

Olympus is seeking a highly skilled Technical Service Product Manager to join our team in EMEA. As a key member of our organization, you will be responsible for managing the servicing of Infection Prevention (IP) products from a technical perspective throughout the entire service lifecycle.

Key Responsibilities

  • Define the technical standard for service activities in line with the requirements from legal manufacturers of IP products.
  • Closely interact and collaborate with the Field Service organization across EMEA to ensure seamless service delivery.
  • Understand the challenges of both legal manufacturers and Field Service Technicians, and strive for pragmatic and service-oriented solutions for customers.
  • Cooperate with regional leads from the Field Service organization to drive expansion of service activities and leverage local initiatives.
  • Monitor the performance and quality of IP products in the market and share insights with legal manufacturers to foster continuous improvement.

Requirements

  • Successfully completed studies in Engineering, Natural Sciences, Business Administration, or similar with a technical focus.
  • Minimum 3 years of relevant professional experience, ideally in service-oriented business areas.
  • Strong analytical thinking and structured decision-making skills.
  • Excellent communication and collaboration skills with a sense for stakeholder management.
  • Customer-oriented mindset and empathetic approach.
  • Proactive behavior and intrinsic drive for own responsibilities.
  • Experience in international and cross-cultural collaboration.
  • Fluent in English (written and spoken).

What We Offer

  • Flexible working hours and remote work possibilities.
  • 30 days of holidays per year.
  • Modern office and inspiring working environment.
  • Employee restaurant with live cooking and healthy food.
  • Public transport ticket or free parking space.
  • Company sport groups and in-house company gym.
  • Employee Assistance Program to support health, mental, and emotional well-being.
  • Comprehensive company pension scheme.
  • Company medical officer and vaccination offers.
  • Childcare through our 'Buttje&Deern' partner.
  • Bike leasing.