Senior Data Center Operations Specialist

Vor 6 Tagen

Frankfurt am Main, Hessen, Deutschland Microsoft Vollzeit

About the Role

We are seeking a highly skilled Senior Data Center Operations Specialist to join our team at Microsoft. As a key member of our Cloud Operations & Innovation (CO+I) group, you will play a critical role in delivering the core infrastructure and foundational technologies for Microsoft's online services.

Key Responsibilities

  • Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues and implement effective solutions.
  • Decommission hardware for complex changes and/or systems with complex interactions, following standard procedures and ensuring minimal downtime.
  • Delegate hardware installation, deployment, and/or replacement work to technicians, providing expert guidance and oversight to ensure quality execution.
  • Ensure quality execution as defined by organizational standards, coordinating downtime and keeping relevant stakeholders informed of work status to minimize downstream rework.
  • Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
  • Verify security compliance for decommissions and processes data-bearing devices for destruction.
  • Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
  • Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
  • Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, and provides guidance to technicians to facilitate compliance with safety procedures.

Requirements

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components, plus multiple years' experience supporting IT equipment or related technology.
  • Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check.

Preferred Qualifications

  • Associate degree in computer science or other field and/or equivalent work experience.
  • Experience supporting IT equipment or related technology.
  • Experience working in a production, mission-critical 24x7x365 data center environment.
  • Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.

About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

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