Customer Support

vor 2 Monaten

Berlin, Deutschland Burmester Audiosysteme GmbH Vollzeit

Burmester gehört zu den weltweit renommiertesten Herstellern im Bereich High-End Audiosysteme. Das inhabergeführte Unternehmen mit Sitz in Berlin wurde 1977 durch Dieter Burmester gegründet. Mit klarem Fokus auf die Bereiche Home- und Automotive- Audio pflegt Burmester globale Kooperationen mit Branchenführern weiterer Industrien (darunter: u.a. Mercedes-Benz, Porsche und die Königliche Porzellan Manufaktur Berlin) und ist Mitglied des Meisterkreis Deutschland sowie der Initiative Deutsche Manufakturen.

In unserem dynamischen Team suchen wir eine engagierte Person, die sowohl als Leihpoolbeauftragter als auch im First-Level-Support und Customer Support tätig sein wird. Die Stelle ist ab 30h/Woche bis zu 40h/ Woche verfügbar. Wenn Sie eine abwechslungsreiche Position suchen, die Ihnen die Möglichkeit bietet, Ihr organisatorisches Geschick, Ihre technische Expertise und Ihre kommunikativen Fähigkeiten unter Beweis zu stellen, dann könnte diese Stelle genau das Richtige für Sie sein.

Aufgaben

50% Leihpoolbeauftragter:

  • Koordination und Verwaltung des Leihbestandes, von der Anfrage bis zur Exportanmeldung
  • Kaufmännische Abwicklung des Leihprozesses inklusive terminlicher Planung
  • Lagerlogistik, vom Management bis zur Bereitstellung von Sendungen
  • Prüfung und Begutachtung der Leihware auf Vollständigkeit und Funktionalität

50% First-Level-Support / Customer Support:

  • Telefonische und schriftliche Betreuung von internationalen Endkunden und Geschäftspartnern
  • Technische Beratung und Unterstützung bei Kundenanfragen
  • Kaufmännische Abwicklung des Serviceprozesses
  • Koordination und Abstimmung mit anderen Abteilungen wie Servicewerkstatt, Entwicklung und Vertriebsinnendienst
  • Durchführung von Demonstrationen und Produktvorführungen auf Messen und Kundenevents
Qualifikation
  • Abgeschlossene kaufmännische Ausbildung oder eine vergleichbare Qualifikation
  • Technisches Verständnis, idealerweise Kenntnisse von HiFi-Produkten
  • Zollkenntnisse (In- und Export) sind von Vorteil
  • Gute Deutsch- und Englischkenntnisse in Wort und Schrift
  • Hands-on-Mentalität und analytische Fähigkeiten
  • Sicherer Umgang mit MS-Office Anwendungen, idealerweise Kenntnisse des ERP-Systems Microsoft Business Central
Benefits
  • Eine spannende und anspruchsvolle Tätigkeit als Leihpoolbeauftragter und Customer Support in einem renommierten Unternehmen der Audiobranche
  • Die Möglichkeit, maßgeblich zur Weiterentwicklung und Optimierung unserer Leihprozesse beizutragen
  • Ein angenehmes Arbeitsumfeld, das Raum für Ihre Ideen und Ihr Fachwissen bietet
  • Eine attraktive Vergütung und Benefits, die Ihrer Erfahrung und Qualifikation entsprechen
  • Weiterentwicklungsmöglichkeiten und Schulungen, um Ihre Fähigkeiten kontinuierlich auszubauen und sich beruflich weiterzuentwickeln

Wenn Sie eine Leidenschaft für Audiotechnik haben, höchste Ansprüche an Ihre Arbeit stellen, eigenständig arbeiten können und den Teamgeist schätzen, dann freuen wir uns auf Ihre Bewerbung.

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