Senior Learning Consultant/ Customer Success Manager
vor 13 Stunden
We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity. Customer Partnership & Success Operations & Project Management Learning Consulting & Program Design You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants. Tasks Customer partnership & success Act as a strategic partner to enterprise clients. Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales Run customer onboarding, Impact Reviews and strategic alignment sessions with customers. Identify learning needs and convert them into program strategies. Manage expectations, feedback loops, and success metrics. Maanage risks and spot upsell potentials Operations & project management Coordinate timelines, resources, trainers, and delivery across all stakeholders. Ensure programs run smoothly, on time, and within scope. Track risks, milestones, and operational metrics. Oversee trainer allocation, onboarding, and performance follow-up. Learning consulting & program design Lead the architecture of blended learning programs. Translate client goals into clear pedagogical concepts. Collaborate with trainers to ensure consistent instructional quality. Iterate programs based on learner data and evidence. Your impact: Influence the design quality of enterprise programs measured by NPS Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption. Shape and collaborate with the team on how our methodology evolves with customers Requirements Necessary: 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises. Familiarity with enterprise client communication and proven ability to listen, persuade, and support "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together. Ability to translate business goals into learning interventions Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members. Nice-to-have: Experience in designing learning programs, especially blended learning concepts Excellent training or workshop facilitation skills. Strong understanding of AI and automation technologies Knowledge about "Winning by Design" Data-driven mindset and ability to read and build reports. Benefits 30 vacation days per year + unlimited home office days, remote work, or work from our beautiful Berlin office - you choose A highly dynamic startup environment where you can grow and reach the next stage of your career. The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together
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Senior Learning Consultant/ Customer Success Manager
vor 19 Stunden
Berlin, Deutschland Bots and People Product GmbH VollzeitWe are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity. Customer Partnership & Success Operations & Project Management Learning Consulting & Program Design You will report to the Head of Learning & Operations, and collaborate closely with...
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Senior Customer Success Manager
Vor 7 Tagen
Berlin, Berlin, Deutschland Wunder Mobility Vollzeit 60.000 € - 100.000 € pro JahrWunder Mobility builds the software that powers shared mobility worldwide. Our platform runs 2M+ rides every month, 30M daily API calls, and 20,000+ vehicles across Europe, the US, and Asia. Operators like Forest, Green Mobility, and Emmy rely on us every day.Why Join UsWe've raised more than €100M over the last decade, gone through the tough...
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Senior Customer Success Manager
Vor 3 Tagen
Berlin, Berlin, Deutschland meinUnterricht Vollzeit 60.000 € - 80.000 € pro JahrBeschreibung meinUnterricht ist ein EdTech-Unternehmen, das Lehrkräften durch eine umfassende Plattform mit Unterrichtsmaterialien, Fortbildungen und Tools hilft, großartigen Unterricht zu gestalten.Wir sind ein Team von engagierten Bildungsenthusiast:innen, die sich darauf spezialisiert haben, den Schulalltag durch intelligente Lösungen zu vereinfachen...
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Senior Customer Success Consultant- Retention
vor 2 Wochen
Berlin, Berlin, Deutschland Doctolib Vollzeit 40.000 € - 60.000 € pro JahrWerde Teil unserer Mission, werde Teil von DoctolibDoctolib sucht zur Verstärkung des Customer Success Teams eine:n Senior Customer Retention Consultant (x/f/m) in Vollzeit. Wir haben uns zum Ziel gesetzt unseren Bestandskund:innen durch intensive Betreuung bei bestehenden Problematiken den Rücken zu stärken. Als Senior Customer Retention Consultant...
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Senior Customer Success Manager
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Berlin, Berlin, Deutschland doinstruct Vollzeit 60.000 € - 120.000 € pro JahrWe're on a mission to simplify how organizations onboard, enable, and empower their teams through smart, scalable technology. As we continue growing in the DACH region and beyond, we're looking for a Senior Customer Success Manager (CSM) to join our team and take ownership of strategic, complex customer relationships: from onboarding and adoption to...
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Customer Success Manager
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Berlin, Berlin, Deutschland charles Vollzeit 90.000 € - 120.000 € pro JahrTHE IMPACT YOU WILL MAKECustomer Success is central to how charles drives measurable value for Europe's most innovative brands. As a Senior Customer Success Manager, you will own a portfolio of key accounts and guide customers toward maximizing the outcomes they achieve with our Conversational AI and CRM. You'll develop account strategies, elevate...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group Vollzeit 40.000 € - 50.000 €Customer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + Provision Die PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
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Customer Success Manager
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Berlin, Berlin, Deutschland Mercanis Vollzeit 100.000 € - 150.000 € pro JahrYour mission at MercanisAs aCustomer Success ManageratMercanis, your mission is to lead transformative onboarding experiences, turning strategic visions into operational excellence. You will build lasting relationships with industry leaders, manage complex projects with precision, and uncover growth opportunities that deliver measurable impact. By bridging...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group VollzeitCustomer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + ProvisionDie PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group VollzeitCustomer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + ProvisionDie PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
