Technical Account Manager

vor 4 Wochen

Munich, Deutschland Logpoint AS Vollzeit

Logpoint, a global leader in cybersecurity, is seeking a skilled Technical Account Manager to join our dynamic team in Germany. You can be based anywhere in Germany We have an office in Munich if that suits and or we can and are open to a hybrid working model. Just ask

In this role, you'll be a crucial part of the global Customer Support & Operations team, providing localized support to our clients and assisting global customers when needed. Your primary focus will be on working closely with clients from various domains to support and integrate systems and protocols with our world-class SIEM.

Embark on a transformative career journey with Logpoint, a recognized leader in cybersecurity. As an innovative and dynamic organization, we are more than just a workplace; it's an opportunity to be at the forefront of shaping the future of cybersecurity solutions.

Join us; let's pioneer excellence together.

Tasks

Responsibilities:

  • Be the local, competent, and friendly face of the Customer Support & Operations team.
  • Work with customers, partners, and colleagues to exactly understand reported issues.
  • Carefully collect and record documentation in the Logpoint Ticketing system.
  • Master the LogPoint system at the service level to be able to investigate and analyze technical issues with the services and how they interact.
  • Master the Logpoint system at the infrastructure (network, HW) and OS level to be able to identify system and resource issues impacting the services, performance or user experience.
  • Contribute to knowledge building, transfer, and usage in a Knowledge-Centered Service organization.
  • Lead regional escalation projects and high-profile customers from support perspective ensuring solution health and efficient tuning achieved for customers as part of the general customer success effort.
Requirements

Your profile:

  • Bachelor’s degree in computer science or computer engineering or related field.
  • Minimum of 1 year of experience in a client facing technical support role, technical consultancy, customer success or similar.
  • Minimum of 2 years of experience with server and network administration and security, working with data center infrastructure technologies.
  • Strong knowledge of Linux.
  • Programming and scripting knowledge would be a significant advantage (incl. shell scripting, python, Java).
  • Professional fluency in English and German to support clients globally and in your local region
Benefits

Why join Logpoint:

  • An entrepreneurial approach to our work, with trusted responsibilities and quick decision making.
  • The chance to be a change-maker and innovative in the cybersecurity industry.
  • The unique opportunity to join a multinational cybersecurity powerhouse with a global impact.
  • Remote work options and flexible working hours, promoting a healthy work-life balance.
  • Celebration of accomplishments, both big and small, fostering a sense of achievement and camaraderie.

About Logpoint:

Fostering a Culture of Success for a Thriving Community.

Rooted in values of passion, innovation, team spirit, and client satisfaction, Logpoint's culture has been a driving force behind our success across SIEM, UEBA, SOAR, and SAP security technologies. Our integrated security operations platform is dedicated to safeguarding the digital core of organizations.

Logpoint, now proudly part of the Summa family, stands as a trusted ally in guiding organizations securely through the digital landscape. As we navigate the ever-evolving corporate landscape, our commitment to fostering a culture of excellence remains unwavering.

At Logpoint, we believe that our unique corporate culture sets us apart, emphasizing collaboration, innovation, and a genuine commitment to our clients' satisfaction. By consistently putting these values into practice, we have been able to provide unparalleled solutions that contribute to our clients' success.

With a firm belief in the power of teamwork and dedication, we strive to create an environment where individuals are inspired to excel, both personally and professionally. Our corporate culture is not just about success; it's about creating a supportive and thriving community that embraces the challenges of today's digital world.

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