Technical Account Manager

vor 3 Wochen

Munich, Deutschland A2MAC1 Vollzeit

MISSION

As a Technical Account Manager, you will participate to revenue achievement & long-term customer relationship by providing your technical expertise to the sales activities and by driving best-in-class customer experience with our products. The Technical Account Manager shall be the bridge between Sales, Marketing, Product Organization and the client to ensure smooth conversation & sustainable growth with our customer base.

TASKS & RESPONSABILITIES

  • Build long term relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
  • Analyze customer data to measure customer health and proactively define corrective action plan when needed, run peer benchmarks.
  • Collaborate with the account team on building the right growth strategies on your assigned accounts.
  • Manage account escalations and find the right action plan to avoid any major customer issue.
  • Drive customer value, product adoption and customer experience to secure renewals.
  • Build a bridge between sales, product, delivery & marketing organization.
  • Work as technical contact window between customer and Product & Delivery Organization to secure smooth implementation of sales projects.

Support throughout the pre-sales process

  • Work as technical partner along with the account team sharing sales goals & technical challenges.
  • Provide sales team with the right peer benchmarks to identify upsell opportunities.
  • Collaborate with the account plan on measures to grow the assigned accounts.
  • Be a team player to achieve sales growth & customer satisfaction.
  • Be a center of expertise on our product & solution map.
  • Create technical curiosity in line with participants profiles and specific needs.
  • Identify customer needs and “customize” our value prop to specific customer challenges.
  • Demonstrate value of A2MAC1s’ solutions (Platform, Costing & Sustainability Solution, …) to customers.
  • Perform Technical presentation and live demonstrations.
  • Run pilot activities & grant test access to our solutions & products.

Support post sales

  • Drive successful implementation & adaptation of A2MAC1’s solution & products at customer
  • Conduct trainings & workshops to customer to ensure seamless onboarding and unlock additional user groups.
  • Anticipate churn risk based on usage & sales analytics & derive the right counter measures.

Increase adaption & usage of A2MAC1’s solutions & products

  • Team up with product & marketing to increase awareness of our solutions & products through Webinars, Seminars, Product videos & Events.
  • Drive Usage & adaptation of A2MAC1’s solutions & products at assigned accounts with appropriate measures, such as Trainings, Tech-Days, Webinars, Parts Exhibitions & Workshops.
  • Derive user statistics, account evaluations & peer reviews / benchmark to identify upsell opportunities.
  • Ensure successful product use & training.

Build the bridge between the customer & the product organization

  • Act as voice of customer to provide feedback for development roadmap.
  • Support product developer by product validation (Quality & Value).
  • Support product development by collecting enhance ideas (Value Add & UI).
  • Test & prepare the market by introducing new innovative offerings to selected pilot customers.

KEY MEASURES & INDICATORS

  • Revenue
  • Renewal rate
  • # of training sessions
  • Customer usage: credits & users
  • Customer satisfaction

Requirements

PROFILE REQUIRED

Professional Background

  • Bachelor's degree in Mechanical or Software Engineering
  • Experience in automotive Industry, SaaS markets
  • 3-5 years minimum experiences as Customer Services / Customer Success / Sales Support in relevant industries
  • Experience in Value selling will be a Plus

Skills & Abilities

  • Understanding and knowledge of the technologies related with Company Automotive Products will be a plus
  • Demonstrate operational excellence in analytical thinking, process development and improvement, problem solving and planning
  • Willing and able to address escalated client issues with speed and urgency
  • Target-oriented & self-motivated
  • Cooperative and team-oriented personality with high motivation
  • Exceptional interpersonal and communication skills
  • Fluent in English
  • Accept business trip

Benefits

Benefits

  • Monthly subsidy of 38 EUR towards your Wellpass, promoting your health and well-being.
  • Support for meals with subsidies towards the canteen.
  • Financial assistance for German language courses to enhance your professional development.
  • Immerse yourself in an international environment with exciting challenges within a dynamic workplace.
  • Participation in team events such as B2Run, Oktoberfest, and Christmas celebrations to strengthen team bonding and enjoyment.
  • Enjoy complimentary provision of fruit, coffee, tea, water, and nuts for a healthy and pleasant working environment.
  • Free underground parking spaces for convenient commuting to work.

A2MAC1 is an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, gender, sexual orientation, and other protected characteristics at law.

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