Mitarbeiter Customer Service

vor 3 Wochen


Berlin, Deutschland Concular Vollzeit

Über Uns

Wir sind das führende GreenTech Startup mit Fokus auf die Circular Economy in der Bauwirtschaft. Mit unseren Lösungen werden Millionen Materialien wieder in einen Kreislauf gebracht und vor der Deponie gerettet. Dadurch werden Millionen Tonnen CO2, Ressourcen und Müll eingespart. Sei Teil unserer Mission, die Kreislaufwirtschaft in der Bau- und Immobilienbranche als Standard zu etablieren.

Aufgaben

Deine Rolle und Verantwortlichkeiten

Für unser Circular Materials Team in Berlin suchen wir eine engagierte und zuverlässige Person für die Kundenbetreuung. Du übernimmst eine zentrale Rolle im Anfragen- und Kundenmanagement und bist dafür mitverantwortlich, dass sich unsere Kund:innen zu jeder Zeit professionell betreut fühlen.

  • Anfragenmanagement: Bearbeitung eingehender Anfragen von Kund:innen und gezielte Weiterleitung an zuständige Ansprechpartner:innen
  • Angebotserstellung: Erstellung passgenauer Angebote basierend auf den Anforderungen der Kund:innen und der Materialverfügbarkeit.
  • Fakturierung: Erstellung von Rechnungen und Überwachung des ordnungsgemäßen Zahlungsprozesses.
  • Inbound Kundenmanagement: Unterstützung und Beratung unserer Kund:innen während des gesamten Kaufprozesses
  • After-Sales Support: Betreuung der Kund:innen nach dem Verkaufsabschluss, um eine hohe Zufriedenheit unserer Kund:innen zu gewährleisten.
  • Produktmanagement: Verwaltung des Produktkatalogs, einschließlich Upload im Online-Shop, Vervollständigung und Erfassung technischer Spezifikationen.
  • Du musst keine Kaltakquise oder eigenständige Neukundengewinnung machen
Qualifikation

Dein Profil

  • Du hast eine kaufmännische Ausbildung oder vergleichbare Qualifikation
  • Du hast eine ausgeprägte Servicementalität und eine selbstständige und sorgfältige Arbeitsweise
  • Du verfügst idealerweise über Erfahrung im Umgang mit Baustoffen (von Vorteil, keine Voraussetzung)
  • Du bringst Teamfähigkeit mit und hast keine Scheu vor einem dynamischen Arbeitsumfeld
  • Du hast Spaß daran dich in neue Themen einzuarbeiten und stetig weiterzuentwickeln
  • Deine Deutschkenntnisse in Wort und Schrift sind sehr gut, in Englisch gut
Benefits

Wir bieten

  • Die Ausgestaltung und Weiterentwicklung deiner eigenen Rolle und ihrer Verantwortlichkeiten im Unternehmen
  • Die Möglichkeit, dich einzubringen und aktiv die Entwicklung von Concular und damit die Transformation der Baubranche mitzugestalten
  • Ein stetig wachsendes, ambitioniertes und internationales Team in herzlicher, professioneller Startup-Kultur
  • Flexible Arbeitszeiten und die Option eines hybriden Arbeitsplatz (mobiles arbeiten + einen Arbeitsplatz in unserem Büro im Impact Hub Berlin)
  • bis zu 50€ monatlichem, steuerfreiem Sachbezug über die Concular Benefits Platform (u.a. Urban Sports, D-Ticket etc.)

Haben wir dich neugierig gemacht? Dann freuen wir uns über deine Bewerbung.



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