Customer Success Manager
Vor 3 Tagen
ABOUT THE TEAM:
As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole.
ABOUT THE ROLE:
As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management.
ONCE YOU ARE HERE YOU WILL:- Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
- Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps
- Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues
- Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures
- Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
- Design Customer Success processes that help us rapidly scale our highly custom, enterprise solution
- Coordinate a wide range of projects effectively and simultaneously, like process improvements, feature input, product launches, and customer implementation
- Passion for tech and experience with SaaS products and APIs
- Founded experience working in Customer Success, Account Management, or another client-facing role
- Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
- Exceptional communication skills in spoken and written English
- Fluent German and/or French is considered a big plus
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Flexible approach and an ability to operate effectively with uncertainty and change
- Learning budget and LinkedIn Learning
- 30 vacation days
- In-house German language courses
- Discounted Urban Sports Club membership and BVG ticket
- Work-Dog-Balance, your best friend is more than welcome
- Mental health support
- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees
Do you want this job?
We’d love to hear from you Apply directly via the form below.
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Find out more about our .
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland SHERPANY VollzeitWir sind SHERPANY - ein junges und mehrfach ausgezeichnetes Tech-Unternehmen mit Hauptsitz in Zürich. Mit unserer Cloud/SaaS-Lösung digitalisieren wir das Sitzungsmanagement und erleichtern damit die Entscheidungsprozesse von Führungsgremien in ganz Europa. Durch unser in-house entwickeltes System verwandeln wir Meetings von Zeitverschwendern in...
-
Technical Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland SODA VollzeitSoda have partnered with a company who specialise AI technology to provide customizable solutions for businesses They are on the hunt for a talented Customer Support/ Customer Success Manager with a passion for innovation to join the team Role: Customer Support/ Customer Success ManagerLocation: Berlin - Hybrid Working (can also support relocation)Salary:...
-
Technical Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland SODA VollzeitSoda have partnered with a company who specialise AI technology to provide customizable solutions for businesses They are on the hunt for a talented Customer Support/ Customer Success Manager with a passion for innovation to join the team Role: Customer Support/ Customer Success ManagerLocation: Berlin - Hybrid Working (can also support relocation)Salary:...
-
Technical Customer Success Manager
vor 1 Monat
Berlin, Deutschland SODA VollzeitSoda have partnered with a company who specialise AI technology to provide customizable solutions for businesses! They are on the hunt for a talented Customer Support/ Customer Success Manager with a passion for innovation to join the team! Role: Customer Support/ Customer Success ManagerLocation: Berlin - Hybrid Working (can also support relocation!)Salary:...
-
Technical Customer Success Manager
vor 4 Wochen
Berlin, Deutschland SODA VollzeitSoda have partnered with a company who specialise AI technology to provide customizable solutions for businesses! They are on the hunt for a talented Customer Support/ Customer Success Manager with a passion for innovation to join the team! Role: Customer Support/ Customer Success ManagerLocation: Berlin - Hybrid Working (can also support relocation!)Salary:...
-
Technical Customer Success Manager
Vor 6 Tagen
Berlin, Deutschland soda VollzeitJob description Soda have partnered with a company who specialise AI technology to provide customizable solutions for businesses! They are on the hunt for a talented Customer Support/ Customer Success Manager with a passion for innovation to join the team! Role: Customer Support/ Customer Success ManagerLocation: Berlin - Hybrid Working (can also support...
-
Customer Success Manager
vor 2 Monaten
Berlin, Berlin, Deutschland 20° VollzeitMöchtest Du Teil eines engagierten Teams sein, das sich leidenschaftlich für eine nachhaltige und lebenswerte Zukunft einsetzt? Bei 20° sind wir aktuell auf der Suche nach einem/einer Customer Success Manager/in (m/w/d).Unsere 2023 gegründete Firma hat es sich zur Aufgabe gemacht, Hausbesitzenden eine einfache, erschwingliche und nachhaltige energetische...
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland 20° VollzeitMöchtest Du Teil eines engagierten Teams sein, das sich leidenschaftlich für eine nachhaltige und lebenswerte Zukunft einsetzt? Bei 20° sind wir aktuell auf der Suche nach einem/einer Customer Success Manager/in (m/w/d).Unsere 2023 gegründete Firma hat es sich zur Aufgabe gemacht, Hausbesitzenden eine einfache, erschwingliche und nachhaltige energetische...
-
Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland 20° VollzeitMöchtest Du Teil eines engagierten Teams sein, das sich leidenschaftlich für eine nachhaltige und lebenswerte Zukunft einsetzt? Bei 20° sind wir aktuell auf der Suche nach einem/einer Customer Success Manager/in (m/w/d).Unsere 2023 gegründete Firma hat es sich zur Aufgabe gemacht, Hausbesitzenden eine einfache, erschwingliche und nachhaltige energetische...
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland softgarden e-recruiting gmbh VollzeitView job here Customer Success Manager (m/w/d) im Bereich Onboarding • Vollzeit • Tauentzienstraße 14, 10789 Berlin, Germany • Hybrid • Mit Berufserfahrung • Deine Rolle Als Customer Success Manager (m/w/d) im Bereich Onboarding bist du ein entscheidender Teil unseres Teams und verantwortlich für: • Projektmanagement und Einführung: Gemeinsam...
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Mainteny GmbH VollzeitAs a Customer Success Manager, you will be responsible for nurturing long-term relationships with our customers and ensuring their success and satisfaction with our products and services. You will act as a key link between our customers and internal teams, driving customer success outcomes and influencing our product strategy.As an integral part of our...
-
Customer Success Manager
Vor 6 Tagen
Berlin, Deutschland randstad Vollzeitjob details Sie sind zuverlässig, teamfähig und hochmotiviert? Dann ist die freie Stelle bei unserem Geschäftspartner aus dem Bereich Softwareentwicklung als Customer Success Manager bzw. Customer Success Specialist in Berlin perfekt für Sie! Bewerben Sie sich jetzt und wir melden uns innerhalb eines Tages bei Ihnen zurück. Wir unterstützen Sie...
-
Customer Success Manager
vor 2 Wochen
Berlin/Brandenburg Metropolitan Region, Deutschland Optibus VollzeitCustomer Success Manager EMEAOptibus seeks to make public transportation better, together. To do this, we provide innovative SaaS solutions for public transit planning, scheduling, and operations. Our growing Global Customer Success Team is looking for Customer Success Managers to join our global team.About the PositionThe Customer Success Manager (CSM)...
-
Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland Enterprise Bot VollzeitEnterprise Bot is a rapidly expanding conversational AI technology scale-up company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cutting-edge technology is trusted by well-known companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer contact, automate processes,...
-
Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Enterprise Bot VollzeitEnterprise Bot is a rapidly expanding conversational AI technology scale-up company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cutting-edge technology is trusted by well-known companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer contact, automate processes,...
-
Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland SoSafe GmbH VollzeitLeading a project to success together with customers makes you happy? Achieving measurable effects and thus generating real impact with the customer drives you? And at the same time you want to make the internet a bit safer - in one of the most exciting industries of digitalization - together with a highly motivated team of software developers and...
-
Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland SoSafe GmbH VollzeitLeading a project to success together with customers makes you happy? Achieving measurable effects and thus generating real impact with the customer drives you? And at the same time you want to make the internet a bit safer - in one of the most exciting industries of digitalization - together with a highly motivated team of software developers and...
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Talon GmbH VollzeitABOUT THE TEAM:As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and...
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitAbout the Job We're looking for a motivated Customer Success Manager (m/f/d) to join one of our portfolio companies and support its customer success strategies. In your day-to-day work, you'll focus on ensuring that the customers get the maximum profit from working with our portfolio company and get the opportunity to contribute to various projects. Join our...
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland softgarden e-recruiting gmbh VollzeitBei softgarden zu arbeiten bedeutet, Recruiting immer wieder neu zu denken. Als einer der führenden Anbieter für Recruitinglösungen bringen wir Unternehmen und Bewerber:innen schnell und einfach zusammen. Mit unserer einzigartigen softgarden Feedbacklösung werden Employer Branding Strategien optimiert und Mitarbeiterbewertungen transparent dargestellt....
