Customer Service

vor 3 Wochen


Berlin, Deutschland WIIUKA Vollzeit

**Hi. Wir suchen dich.**

**Kundenservice Mitarbeiter (m/w/d)**

**Kurz zu uns**:
Wir sind wiiuka, ein E-Commerce Unternehmen, welches sich auf den Verkauf von fair produzierten Smartphone Hüllen und Accessoires aus ökologisch zertifiziertem Premium-Leder spezialisiert hat.

Der Vertrieb erfolgt online über unseren Shop wiiuka.desowie verschiedene Online-Marktplätzen. Aktuell sind wir stark am wachsen und suchen Verstärkung für unser Team.

**Wir suchen eine/n zuverlässige Mitarbeiterin / zuverlässigen Mitarbeiter in Teilzeitanstellung. (15-30h)**

Dir macht es Spaß, in einem kleinen und jungen Team zu arbeiten?

Du hast Freude am Kundenkontakt und liebst es, Kunden mit deiner freundlichen Art per E-Mail und Telefon zu unterstützen? Dann bist du bei uns genau richtig

Werde Teil unseres wiiuka Teams.

**Dein Aufgabengebiet**:
− Kundenbetreuung per E-Mail und Telefon

− Bearbeitung von Kundenreklamationen und Retouren

− Pflege des positiven und persönlichen Images unserer Marke

− Unterstützung unseres Teams bei internen Projekten (Markenaufbau)

**Was ist uns wichtig**:
− Du hast erste Erfahrungen in der telefonischen und schriftlichen Kundenbetreuung

− Kundenkontakt macht dir Spaß. Dabei bleibst du auch in anspruchsvollen Phasen gelassen und siehst Herausforderungen als Chance, ein einzigartiges Kundenerlebnis zu schaffen

− Du behältst bei der Bearbeitung verschiedener Kundenanfragen den Überblick und kannst Informationen und Aufgaben strukturieren und Prioritäten setzen

− Du verfügst über sehr gute Deutschkenntnisse in Wort und Schrift (Englischkenntnisse von Vorteil, aber keine Voraussetzung)

− Du bringst einen freundlichen Umgangston mit und bleibst in jeder Situation mit Kunden ruhig und gelassen

− Du arbeitest engagiert, teamorientiert, strukturiert und eigenständig

**Was bieten wir dir**:
Dich erwartet ein modernes und dynamisches Arbeitsumfeld mit einer Du-Kultur von Tag eins.

Du bekommst hautnah mit, was es bedeutet, eine Marke aufzubauen und neue Märkte zu erschließen. Durch flache Hierarchien bekommst du Einblicke hinter die Kulissen.

Hoch modern ausgestattetes, lichtdurchflutetes Office mit Loft-Charakter sowie guter S-Bahn und Bus Anbindung mit Haltestellen direkt vor der Tür.

Je nach Bedarf sind deine Arbeitszeiten sehr flexibel und deine Tätigkeiten können ggf. auch mal von Zuhause aus verrichtet werden.

Unser kleines Team besteht aus jungen und motivierten Menschen, die etwas bewegen wollen.

**Haben wir dein Interesse geweckt?**

Wir freuen uns über deinen Lebenslauf und eine kurze Bewerbung.

Art der Stelle: Teilzeit, Festanstellung
Arbeitsstunden: 15-30 pro Woche

Arbeitszeiten:

- Montag bis Freitag

Leistungen:

- Homeoffice
- Kostenlose Getränke
- Mitarbeiter-Rabatt
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens

Arbeitsort: Ein Arbeitsort


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