Reporting & Data Analysis Intern / Working Student

vor 3 Wochen

Bonn, Deutschland Deutsche Post & DHL Vollzeit

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfillment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.

So what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.

Are you looking for a 6 to 12-month high-impact internship in a globally leading company? Are you an enthusiastic learner who has a passion for Data Analysis, and enjoys working in a company in which your development is key? We are offering an exciting opportunity for the position of Reporting & Data Analyst Intern/Working Student.

As a Reporting & Data Analyst Intern/Working Student, you will
- Data Collection and Analysis: Gathering data from various sources, cleaning and interpreting it in order to understand customer feedback and pain points.
- Reporting: Creating reports and visualizations to present the data in an understandable way.
- Insights and Recommendations: Using the analysis to provide insights and recommendations to improve customer experience.
- Stakeholders management: Collaborating with different teams (Customer Experience coordinators at country, product and sector level, Global Customer Experience team, BD/AM Leads, Regional Customer Experience Leads, Functional Owners etc.) to implement these recommendations and monitor their impact locally.
- Training: Onboard country and functional stakeholders onto the customer experience program sharing data insights, bringing the visibility of the voice of the customer within the DHL organization.
- Process Improvement: Constantly seeking to improve data collection, analysis and ways of working, challenging the status quo. Support Regional / Global initiatives to further improve the customer experience journey.
- Data Governance: Support data integrity, quality, and compliance with data privacy regulations.
- Continuous Improvement & Change management: Continuously strive for new ways of working challenging the current processes and analysis
- Communication & Best Practices sharing: Leverage on best practices to share within the CX community. Support top level presentations / communications e.g. Cluster CEO, BD/AM Lead, EMEA Board, etc.

Who are we looking for?
- Curious mindset for understanding business aspects behind numerical data
- Ability to demonstrate proactive problem-solving capabilities, eager to learn, take initiative and contribute to the team
- Strong communication, presentation, and interpersonal skills
- Cultural Awareness: understanding and respect for cultural differences and perspectives
- Ability to work successfully in a complex, international environment with team members located in different countries and time zones
- Proficient in Excel, PowerBI and PowerPoint for data analysis and reporting
- English spoken and written fluency at business level
- Currently in university (open for all fields of study with a focus on data analytics or similar)

What do we offer?
- A chance to work with a globally leading company in supply chain and logistics, and gain valuable experience in multinational team environment
- Opportunities to work with colleagues from a wide range of backgrounds and learn from their experiences and points of view
- Exposure to different cultures and ways of doing business in multiple function, as we operate in 23 countries
- A chance to contribute to our sustainability initiatives and be part of a company that is committed to doing things the right way

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