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Remote Supporter

vor 1 Monat

Berlin, Deutschland saaroluna Vollzeit

**Wir bieten IT Experten bundesweit IT Jobs und beraten Unternehmen aus verschiedenen Branchen bei HR Ads im Social Media Bereich.**

**Aktuell suchen wir für unser spannendes Projekt eine(n) IT Support Experts (m/w/d) remote/ Bereitschaft zur Einarbeitung in Düsseldorf oder Hamburg**

**Ihre Aufgaben**
**#Unterstützen der IT-Anwender im Hardware
- und Softwareumfeld im Behördenumfeld**
**#Priorisieren, Klassifizieren und ggf. Eskalieren von Störungsmeldungen**
**#Klassifizieren, Terminieren und Erledigen von Standard-Anforderungen im Rahmen des 1st-Level-Supports**
**#Weiterleiten von Tickets an die nachgelagerten Einheiten (2nd-Level-Support)**
**#Dokumentieren im Ticket-System und der Wissensdatenbank**

**Ihr Profil**:
**#Deutsch in Wort und Schrift und Englischkenntnisse**

**#Berufserfahrung innerhalb der letzten 3 Jahre**

**#Erste Erfahrung mit einem Ticket-System wünschenswert**

**#Bereitschaft zur Sicherheitsüberprüfung**

**Zeulenroda/ Jena/ Düsseldorf**

Gehalt: 3.000,00€ pro Monat

Arbeitszeiten:

- 8-Stunden-Schicht

Leistungen:

- Flexible Arbeitszeiten
- Homeoffice

Vertragsart:

- Festanstellung

Arbeitsort: Zum Teil im Homeoffice in Berlin

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