Process Improvement Partner Csm

vor 6 Monaten

Hamburg, Deutschland Vestas Vollzeit

**Service > Global Operating Model and Transformation > Global Process Management**

The Vestas Service Business is responsible for ensuring our customer's assets produce the highest amount of energy possible throughout their whole lifetime. More than 12000 people globally work towards ensuring that we achieve this. We are expected to triple our business in the next 5 years and we need to be ready to complete this growth in a scalable and profitable way.

The Service Global Process Management team works to continually find opportunities to optimize the way that we operate and to design new ways of operating. We understand how the different areas of our business interact and use it to design changes to improve our processes. We safeguard a standardized, digitalized, and industrialized global operating model across Vestas Service. We deliver business process management as a disciplined approach to identify, design, implement, document, measure, monitor and control business processes to achieve consistent targeted results.

**Responsibilities**

We need an effective Process Improvement Partner to take care of developing and constantly improving our Customer Service Mgmt. processes. In this role, you will be responsible for the processes around contact management, contract lifecycle management, contract performance calculation and reporting, billing and customer case handling.

The tasks you will be performing on global level:

- Align the strategic process roadmap with your senior key stakeholders
- Develop and maintain key stakeholder relationships that can be leveraged to shape decisions
- Manage global change requests, ensure decision-making in a large global organization, and ensure an effective solution communication across the Service Process Community
- Safeguard and continuously optimize our newly established Operating Model
- Run key workshops, and set the pace for continuous improvement actions
- Participate in large improvement initiatives and ensure the design of processes is at the center of the discussions
- Design and deliver on process improvement initiatives across the end-to-end value chain

**Qualifications**

Ideally, you have worked in a similar role as Process or Management Senior Consultant in a global environment. Or you have many years of experience in a similar role and have the skills and interest to be an great process manager. We expect from you:

- Hold a bachelor's degree or higher
- 8+ years of process management or consulting experience in a well reputed company
- Have comprehensive knowledge in process management and process and business improvements
- Proven record of high performance and substantial achievements in your past positions
- Skills to communicate complex topics effectively on all organisational levels
- Possess extensive skills in influencing and convincing
- Have great expertise in change management and data & fact driven analysis

**Competencies**

The key competence in a role like this is to excel at connecting people and ideas. We envision that you have:

- A passion for the renewal energy agenda and the importance of succeeding in the global energy transition.
- Significant process, project and change management skills
- Being curious by nature, proactive and eager to take responsibility
- Demonstrate an extended ability to be creative and challenge convention
- Able to process complex information and present key messages in a simple manner
- Thriving with stakeholder management and communication at all organisational levels
- Solid written/verbal presentation and communication skills in English

**What we offer**

**Additional information**

Work location: Hamburg, Aarhus, Copenhagen or Szczecin

This position requires approximately 20 days of travel per year.

**About Vestas**
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

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