Customer Service Rep
vor 3 Wochen
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**Your Responsibilities**:
Accurately and efficiently processing and monitoring of international customer export orders, credits, debits and returns based on customer and order agreements
Responding timely to inquiries from customers, with customer satisfaction in the foreground
Ownership for the customer and active improvement of customer experience and satisfaction
Run and monitor daily open order report. Communicate with planners and shipping personnel to ensure on-time deliveries. Advise customers of changes if needed.
Maintenance, updating and storage of customer information, documents and internal documents
Close cooperation with internal departments such as sales, planning and dispatch
Active best practice sharing and continuous improvement of the processes
**Your Profile**:
Completed education as an industrial clerk or equivalent
At least 2 years of professional experience in international Customer Service and export order handling
Distinct customer and service orientation and attitude
Very good German and English language skills (fluent in spoken and written), Italian language skills is a plus
Affinity to administrative activities
Experience in dealing ERP systems
Very good MS Office user skills
Detail-oriented, strong problem-solving skills
Solid knowledge in processes
Agility and ability to work in a team
Good analytical skills
Work in a structured manner and never lose your goal
**Our Offer**:
A team that gives you a warm welcome
If you want, spend a day with us
We take our time for you because our customers are important to us
A very modern workplace and flextime
Coffee/tea/water/fruits
Attractive salary and benefits
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About Sensient Technologies Europe
Sensient Technologies Europe is based in Geesthacht/Hamburg and has more than 70 years of experience in the production and development of natural dyes and coloring foods. We are a medium-sized company with 160 employees and are one of the world's leading manufacturers. As a company of the Sensient Technologies Corporation, we offer our national and international customers a wide range of food coloring products as well as natural and synthetic colorings for food and pharmaceutical products.
About Sensient Technologies Corporation
Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and fragrances. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, inkjet and specialty inks and colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands. Sensient is headquartered in Milwaukee, Wisconsin.
Equal Opportunity Employer
LI-TH1
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