Senior Experience Designer Ihub

vor 2 Monaten


Bonn, Deutschland Deutsche Telekom AG Vollzeit

**Your tasks**:

- You decompose ambiguous strategic goals into customer experience outcomes; you ensure the team understands and executes to deliver results. You generate and communicate strategic analysis and business insights incl. validation of customer value.
- You Work as an experience leader and quality gate keeper in innovation projects and support progress against project milestones to help ensure timely execution of project deliverables
- You translate trend, user needs, business requirements and technical capabilities into a meaningful and captivating experience that is visually exciting, easy to use, and emotionally engaging.
- You act as expert on our products and customer journeys and offer exceptional customer service, proactively spotting problems before the occur
- You create concepts and visualizations of information through structured tools like information architecture, storyboards, user stories, flowcharts, site maps, wireframes and concrete specifications and requirements

**Your Profile**:
You hold a degree in the area of design in combination with significant professional a in UX design. You have 7+ years of professional experience in this job. You are also able to demonstrate the following knowledge and skills through a compelling portfolio of work examples:

- A thought leader with ability to inspire team members with Up-to-date knowledge in the newest UX- trends and new interaction paradigms (e.g. VR, AR, Voice)
- An expert communicator, brimming with positivity, warmth, and empathy, and a customer-centric mentality, able to communicate effectively successfully across all levels within the organization, including board level
- Strong knowledge and capabilities in user experience (UX), user centered design (UCD), information architecture and interaction Design.
- Expert knowledge in design, concept development and customer centricity. Mindset and experience to understand exactly what customers need and want.
- Expert knowledge in holistic view development, process-/technology understanding and stakeholder management Fluent in English, German is a plus



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