Dol Tap Employment Navigator

Position Description:
**JOIN OUR TEAM** to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.

The DOL VETS TAP program needs skilled and compassionate **Employment Navigators** who can assist military personnel in their transition to civilian occupations and provide individual counseling on the job search process. Employment Navigators are expected to assess the transitioning Servicemember and/or transitioning spouse’s acquired skills via tools/software provided and assist with career exploration and translating their military experience desired by future employers. The Employment Navigator is supporting the Employment Navigator and Partnership Program (ENPP) and reports to a Regional Manager.

In this role, you will:

- Listen to Servicemembers/spouses, analyze their expressed needs, suggest solutions, and assist with refinement of career action plans.
- Provide job search guidance and career advice and ensure the Servicemember or spouse understands and can access available employment related resources.
- Assist clients in the identification of necessary credentials and the development of a path to fill qualification gaps through credentialing.
- Assist individuals with Career Readiness Standards (CRS) verification and serve as the DOL initial point of contact for warm handovers.
- Provide partnership overview services and connect transitioning Servicemembers and/or spouses to DOL approved government and non-government partners as well as American Job Centers/State Workforce Agencies.
- Provide resume and cover letter advice.
- Provide general information on apprenticeships, describe Registered Apprenticeship Programs and their benefits, and walkthrough tools that clients can use in their research for apprenticeship opportunities.

Qualifications:
To be successful in this role, you will have:

- A High School Diploma and 4 years of experience working as a Workforce Solutions, Workforce Development, Career Counselor, Human Resources (HR) Specialist and/or experience in employment counseling, vocational counseling, guidance, placement counseling, rehabilitation counseling or educational counseling.
- Or an Associate’s degree.
- Knowledge of the civilian workplace, translating military skills/language, assessing job market, and researching/interpreting job requirements.
- Proficiency in the Microsoft Suite of Applications and virtual meeting platforms.
- The ability to work well with the Military community
- Must be able to communicate orally and in writing.
- The ability to travel up to 10%.

Additional desired experience and skills:

- A Bachelor’s degree.

Additional information about this position:

- This position is an in-office client facing position with set office hours.
- In the event that extenuating circumstances and/or business need require remote work, individuals must work in an uninterrupted environment and must have reliable internet access.

Military Veterans and Spouses encouraged to apply.

Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.