Customer Support
vor 5 Monaten
Warum ein Kinderfahrrad kaufen? Kinder wachsen schnell. Mit ihren Wachstumsschüben Schritt zu halten, kann kostspielig und mühsam für die Eltern sein. Bike Club ist ein Abo-Service für hochwertige Kinderfahrräder: Das Fahrrad wird einfach gegen ein größeres Modell ausgetauscht, wenn das Kind wächst. So entsteht eine ressourcenschonende Kreislaufwirtschaft.
Wir sind eines der führenden Unternehmen der Kreislaufwirtschaft in Europa mit über 60.000 Mitgliedern und der größten Kinderfahrradverleihflotte der Welt.
Wir haben Büros in London, Gibraltar, Berlin und haben vor kurzem ein Büro in Barcelona eröffnet. Bis heute haben wir ca. 50 Millionen Pfund an Fremd
- und Eigenkapital von führenden Kreislaufwirtschaftsfonds erhalten.
Werde Teil unseres Teams in Berlin und gestalte maßgeblich den Erfolg von Bike Club in Deutschland mit.
Aufgaben
- Du bist erste Anlaufstelle für Kund: innen rund um das Bike Club Abo, unser Sortiment und Services sowie dem Bestellvorgang
- Du übernimmst Teile des Community Management in unseren Social-Media-Kanälen und verbesserst kontinuierlich unsere FAQs
- Du managst unsere Abo-Mitgliederschaften, pflegst die Datenbank und stellst eine reibungslose Kommunikation mit allen Bike Club Familien sicher
- Du arbeitest eng mit den Kolleg: innen aus Operation und Marketing zusammen um stätig unsere Kundenzufriedenheit zu verbessern
Qualifikation
- Du hast ein hohes Maß an Einfühlvermögen und Kundenzufriedenheit ist deine höchste Priorität
- Du fühlst dich in einem schnelllebigen Umfeld wohl und Multi-Tasking ist kein Fremdwort für dich
- Du hast eine positive Grundeinstellung, bist kommunikativ und behältst einen kühlen Kopf auch wenn es mal stressig wird
- Du sprichst und schreibst Deutsch auf Muttersprachniveau
- Interessierst dich für Nachhaltigkeit/Impact Themen
**Benefits**:
- Familenfreundliches Unternehmen mit Purpose
- Arbeiten im Coworking Space in Schöneberg, inkl. Kaffee, Snacks, Events, Tischtennis
- Flexible Arbeitszeiten und Homeoffice Tage
- Ein kleines, internationales Team mit flachen Hierarchien
- Jede Menge Entwicklungspotential
- MacBook Air Laptop
- Mitarbeiterrabatt
Klingt spannend? Dann freuen wir uns dich kennenzulernen.
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