Sales and Operations Support

vor 1 Woche


Gelsenkirchen, Deutschland NDC Deutschland GmbH Vollzeit

NDC Elevator Drives are a leading provider of elevator solutions, offering cutting-edge technology and exceptional service across the German market. We are currently seeking a dynamic and proactive individual to join our team in a Sales and Operations Support role, where you will play a key role in supporting our business in delivering exceptional customer service, ensuring operational efficiency, and contributing to the overall success of our business.

**Job Tasks - Sales Support**:

- **Customer Interaction**: Act as a point of contact for customers, answering queries related to jobs and projected timelines.
- **Quotation Management**: Assist the sales team in preparing, tracking, and following up on quotes for new jobs
- **Sales Reporting**: Maintain accurate records of sales activities, including customer interactions, proposals, and closed jobs, in CRM systems.
- **Order Management**: Process sales orders, including verifying customer specific requirements and liaising with other departments to ensure timely delivery.

**Job Tasks - Operations Support**:

- **Project Coordination**: Support the planning, scheduling, and execution of all jobs. Ensure that all milestones are met on time and within budget.
- **Logistics Coordination**: Work closely with the supply chain team to ensure timely delivery of components, parts, and equipment to enable swift completion of repairs.
- **Documentation Management**: Maintain project documentation, including contracts, drawings, technical specifications, and change orders.

**Qualifications**
- **Experience**: Previous experience in sales or operations support, ideally within the elevator or engineering industry. Experience in job coordination is a plus.
- **Communication**: Strong verbal and written communication skills in both German and English. Ability to interact with clients, vendors, and internal teams professionally.
- **Organisational Skills**: Excellent time management and multitasking abilities. Strong attention to detail and a proactive approach to problem-solving.
- **Customer-Centric**: A customer-first attitude with the ability to handle queries, resolve issues, and build strong relationships.
- **Software Skills**: Proficiency in Google, CRM software, and job management tools.
- **Education**: A relevant degree of vocational training (e.g., in business administration, engineering, or a related field) is preferred.

**Job Types**: Full-time, Permanent

Pay: 40.000,00€ - 50.000,00€ per year

Ability to commute/relocate:

- 45886 Gelsenkirchen: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Elevator Industry: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 30/11/2024
Expected Start Date: 06/01/2025


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