Sales Operations Specialist

vor 5 Monaten

Frankfurt am Main, Deutschland Salesforce Vollzeit

Job Category

Operations

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

Tableau Software (a Salesforce organisation) helps people to see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organisation. Global enterprises, early-stage start-ups, non-profits, and governments all use Tableau’s intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, and making a difference in the world

**The Role**:
This is an amazing opportunity to join Tableau’s Sales Operations team, for 12 momths FCT. The Sales Support Representative will be responsible for both internal and customer‐facing activities that support the Enterprise sales team in creating quotes and managing other administrative tasks not performed directly by the Account Executives. This role manages the administrative tasks of quote creation, PO validation and working with the Customer Operations Team on transactional business and order processing.

**What you’ll be doing**:

- Handle inbound requests from internal and external customers, following up to ensure satisfactory closure
- Cover German market hence German language skills are essential
- Work with Customer Operations teams to handle various administrative tasks on behalf of the Account Team
- Where relevant, verifying purchase orders and submitting orders manually for processing
- Complete customer document requests (i.e. vendor forms, tax documents, general company information, etc.)
- Co-ordinate RFP and RFI responses, working with the Account Team to ensure the deadline is met
- Participate in special projects as needed and contribute to process enhancement initiatives

**Who you are**:

- Previous experience within a sales support, customer service or fast paced administrative support role.
- Highly organised and detail‐oriented
- German language skills
- Flexible and adaptable to change, and working in a fast paced environment. Ability to learn quickly and follow processes and policies while providing solutions in occasionally ambiguous situations.
- Experience working varied hours to accommodate volume fluctuations caused by sales cycles, seasonality, emergencies, etc.

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

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