Head of Operations

vor 6 Monaten

Munich, Deutschland LEGO Vollzeit

**Location**
- Munich, Germany

**Job ID**
- 0000012370

**Category**
- Supply Chain

**We are looking for a leader to develop the Europe Central (EUC) Operations team to deliver extraordinary operational performance and outstanding commercial results**

This is a key role in performing the strategic direction of the EUC (DACH) business unit, developing a strong team to drive the continuous improvement culture, and setting and delivering challenging operational objectives.

The role will be based in our office in Munich.

**Core Responsibilities**:
- Establish the strategic objectives for your team ensuring they are delivering against both the commercial and operational needs of the business- Build the capabilities of the EUC Operations team to ensure that we deliver above-average service to our retail partners- Drive clear focus behind the delivery of key performance metrics: In-stock, retail inventory weeks of cover, Item level, shipment forecast accuracy and BU level Consumer Sales Forecast Bias- Build positive relationships and collaboration between teams within the business unit and with regional partners at all levels- Represent the voice of your BU and retailers within the European Operations Network- Partner with the EMEA team to deliver continuous improvement projects for the EUC BU to help support the digitalisation journey- As a member of the EUC leadership team, you will have the opportunity to contribute to defining the 1-3 year commercial and people plans for the total business

**Play your part in our team succeeding**:
This role helps plan the longer-term strategic direction of the LEGO Group in EUC (DACH) and is responsible for bringing a balanced view that represents the needs of our consumers, partners and our own. You carry the mission of inspiring and developing the children of tomorrow into all the work you do. You are part of a team that will make a difference and continually looks to inspire more children in the EUC (DACH) region to fall in love with LEGO® Play.

**Do you have what it takes**:
We are looking for someone with a strong understanding of our commercial and operational priorities such as driving effective and efficient S&OP processes, commitment to outstanding customer service ensuring high customer satisfaction and healthy inventory management and governing key customer operational processes (claims, invoices, payments etc.).- Several years of experience and a proven track record of leadership and developing strong-performing teams with high motivation and satisfaction in their roles- Proven cross-functional forecasting experience with a demonstrated ability to deliver results- Demonstrated experience in driving continuous improvement of the service delivered to retailers- Ability to operate at a senior level with both internal and external partners including experience leading complicated negotiations- Strategically strong with a pragmatic approach to wider business challenges and the ability to thrive in uncertainty- Experience in leading teams through periods of significant change- Proficiency in English (written and oral)

LI-MB3

**What’s in it for you?**:
**Here are some of what to expect**:
**Family Care Leave** - We offer enhanced paid leave options for those important times.**Insurances** - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.**Wellness** - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.**Colleague Discount** - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.**Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.**Your workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

Thank you for sharing our global commitment to Children’s Rights.

**Just imagine building your dream career.**

**Then make it real.**

**Join the LEGO**®
** team today.

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