Lead Service Design
vor 6 Monaten
Unser Kunde ist eine innovative Digitalagentur in Berlin - bestehend aus Experten aus Beratung, Konzeption, Service Design, UX/UI-Design und Development. Die Expertise unseres Kunden liegt in der Gestaltung erstklassiger Serviceerlebnisse für große internationale Kunden im gehobenen Mittelstand - digitale Services, Unternehmensplattformen und Portale. Dabei lassen sie traditionelle Führungshierarchien hinter sich und arbeiten in einer holokratischen Organisationsstruktur. Als Community Lead im Bereich Service Design arbeitest du in einem dynamischen Umfeld, das auf Vertrauen, Zusammenarbeit und individuelle Weiterentwicklung setzt.
**Aufgaben und Verantwortlichkeiten**:
Als Service Design Lead bist Du verantwortlich für die Entwicklung und Umsetzung hochwertiger Service Design Konzepte sowie die Gestaltung überzeugender Informationsarchitekturen. Dabei behältst Du stets wirtschaftliche Aspekte im Blick und bringst Deine Agenturerfahrung ein, um innovative Lösungen zu schaffen. Du leitest das Team: Service Design, UX, Research und Konzept an und bringst deine Leadership-Qualitäten in einer flachen Hierarchie ein.
**Deine Rolle umfasst**:
- Leitung des Service Design, UX, Research und Konzept Teams
- Entwicklung von Service Design Konzepten und Informationsarchitekturen, vorrangig im Kontext komplexer Websites und Portale
- Enge Zusammenarbeit mit internationalen Kunden im gehobenen Mittelstand, um deren Anforderungen zu verstehen und passgenaue Lösungen zu entwickeln.
- Nutzung Deiner Agenturerfahrung, um innovative Ansätze zu entwickeln und die bestmöglichen Ergebnisse zu erzielen.
- Förderung einer Kultur der Zusammenarbeit, des Lernens und der individuellen Weiterentwicklung im Team.
- Enge Abstimmung mit anderen Teams, um sicherzustellen, dass die Service Design Lösungen nahtlos in die Gesamtstrategie integriert werden.
- Standort: Berlin (keine Remote-Option, jedoch hybrides Arbeitsmodell möglich).
- Du arbeitest in einem deutschsprachigen Umfeld und kommunizierst fließend auf Deutsch.
**Requirements**:
- Mehrjährige Erfahrung im Bereich Service Design und UX-Design, vorzugsweise in einer Agenturumgebung.
- Starkes wirtschaftliches Denken und Erfahrung in der Entwicklung von Konzepten, die Geschäftsanforderungen erfüllen.
- Erfahrung in der Führung von Teams und die Fähigkeit, in einer flachen Hierarchie als Community Lead zu agieren.
- Fachkenntnisse in Service Design, Informationsarchitektur und User Experience Design.
- Kommunikationsstärke und die Fähigkeit, komplexe Ideen verständlich zu vermitteln.
- Exzellente Deutschkenntnisse in Wort und Schrift.
Wenn Du eine wichtige Rolle in der Gestaltung herausragender Serviceerlebnisse für internationale Kunden in einer zeitgemässen Organisationsstruktur spielen möchtest, freuen wir uns auf Deine Bewerbung.
**Hinweis**: Aus Gründen der besseren Lesbarkeit wurde auf die gleichzeitige Verwendung männlicher und weiblicher Sprachformen verzichtet. Sämtliche Personenbezeichnungen gelten gleichermaßen für alle Geschlechter.
**Benefits**:
- Holokratisches Organisations-Setup
- Selbstverantwortliche Zeiteinteilung
- Möglichkeit von Teilzeit & Homeoffice
- keine Überstunden
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