Central Preparation Supervisor

vor 2 Wochen


Munich, Deutschland Tesla Vollzeit

What to Expect
- Unser Central Preparation Supervisor ist für die Leitung des Tagesgeschäfts unseres Virtual Service Teams in München Parsdorf verantwortlich, insbesondere für die Online-Vorbereitung von Servicebesuchen bei Kunden. In dieser Position leitest du ein engagierten Teams von virtuellen Techniker:innen und Serviceberater:innen. Die Gewährleistung und Verbesserung unser hervorragenden Serviceleistungen stehen hierbei für dich an erster Stelle.

Wir bieten:

- Kontinuierliche Aus
- und Weiterbildung, um dir zu helfen, deine Fähigkeiten und Karriere voranzubringen.
- Die Chance, mit innovativer Technologie, fortschrittlichen Tools und Software zu arbeiten
- Ein dynamisches und schnelllebiges Umfeld, in dem Mitwirkung, Weiterbildung und Zusammenarbeit die Schlüssel zum Erfolg sind
- Einen unbefristeten Vertrag, wettbewerbsfähiges Gehalt, Tesla Aktienpaket oder Prämienzahlung, 30 Tage Urlaub, betriebliche Altersvorsorge, Corporate Benefits Portal u.v.m.
- Zuschuss zum Deutschlandticket

What You’ll Do
- Als erfolgreicher Central Preparation Supervisor begeisterst du unsere Kunden durch einen erstklassigen Service. In dieser Position hast du die Verantwortung für das Virtual Service Team in München Parsdorf und überwachst mit kühlem Kopf und Weitblick die Trends im Kundenservice und verbesserst so kontinuierlich Standards und Prozesse
- Du steuerst und überwachst alle Kennzahlen innerhalb des Teams
- Die Organisation, Planung und Umsetzung von Wochenarbeitszeiten, Vertretungen, Urlaub und krankheitsbedingte Ausfälle etc. gehören zu deinem Aufgabengebiet
- Du wirkst bei der Auswahl von Teammitglieder:innen mit und stellst erforderliche Ausbildungs
- und Fortbildungspläne sicher
- Regelmäßige Feedback
- und Jahresgespräche für Mitarbeiterentwicklungen führst du eigenständig durch
- Du arbeitest mit verschiedenen Stakeholdern zusammen, wie z.B. Virtual Service Operations Manager, Area Service Manager, Service Manager aus den Service Centern, Store Managers, Personal, etc.

What You’ll Bring
- Du bringst mehrjährige Erfahrung in einer servicebasierten Führungsposition mit
- Als Talent Scout und Teamplayer:in schaffst du es dein Team zu führen, zu entwickeln, neu aufzubauen und hast Spaß am Umgang mit den unterschiedlichsten Charakteren
- In einem ständig ändernden Umfeld mit neuen Technologien, starkem Kundenbezug und komplexen Prozessen fühlst du dich wohl
- Du bist ein Organisationstalent, denkst stets strategisch und analytisch und behältst selbst in schwierigen Zeiten den Überblick und konzertierst dich auf das Wesentliche
- Du bist eine aufgeschlossene Persönlichkeit mit Hands-on Mentalität und besitzt eine ausgeprägte Kundenorientierung
- Du verfügst über gute Englischkenntnisse in Wort und Schrift


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