Deskside Support Specialist
vor 3 Wochen
The DACH region, consisting of Germany, Austria and Switzerland, is one of the fastest growing economies in Europe and therefore a strategic region for HCLTech. Our regional headquarters are in Eschborn, Germany, with additional offices and delivery centers in Berlin, Gifhorn, Leipzig, Munich, Osnabrück, Walldorf and Actian Germany GmbH. Our Innovation Lab is also located in Eschborn. As a provider for Austrian and Swiss companies, we have offices in Vienna as well as in Basel, Geneva, Versoix, Zug and Zurich in Switzerland.
HCLTech currently has over 2200 local employees working on various customer projects in the DACH region. 85% of them are German-speaking, 30% are women. The local workforce is supported by more than 10,000 consultants worldwide.
HCLTech has made sustained investments in the German market through acquisitions, including Geometrics and Hönigsberg & Düvel (H&D), gbs-IT and Confinale in Switzerland. The local technical staff has been significantly increased and expertise and presence in the manufacturing and automotive industries expanded. A strong local management team has helped build business relationships with the largest and best-known German branded companies in various sectors.
**We are looking for Desktop Support Specialist who is Fluent in English and German.**
The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels. The Support Specialist IT will be involved mainly in: Incident management, Request management.
**Responsibilities**
- Physical Stock management and monthly audit / stock validation.
- Walkins support.
- Perform incident resolutions and request fulfilment and supports end users on a variety of issues
- Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
- Service end-user requests at the IT Service Spot
- Excellent customer service skills and German language skills
- Completes assignments without direct supervision and good team player
- Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
- Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity - Experience with an enterprise level ticketing system - ServiceNow experience is a plus Activities include (but not limited to)
- Treatment of tickets and requests from end-users for all Deskside related support - Handling end-user hardware request including coordination of, and delivery and pick-up - Deploy/return/retire equipment (laptops,) in IT Equipment
- RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices,) with supplier
- Diagnosing and resolving issues at the IT Service Spot
- Roll-out and coordination of the fleet replacement (laptop, desktop) Responsibilities and Powers - Work within the guidelines and routines defined for the product or assignment
- Provide information to end users in the event of operational disturbances
- Act as action owner of the cases or orders they are assigned to
- Determine and assign correct priority on created or received cases and act according to given instructions
- Escalate cases to other support functions when necessary
- Perform incident resolutions and request fulfilments
- Contribute to the identification and escalation of problems in supported services and solutions Contribute to knowledge management and the documentation of errors and known work arounds z
- Follow the requirements concerning Information Security described in HCL Policy
- Utilize and contribute to the HCL Knowledge Management System
- Support 2nd and 3rd line teams with problem identification and resolution as required
- Act as dispatcher of incoming tasks
- Drive the identification and escalation of problems in supported services and solutions
Language required: German C1 and English
**What we offer**:
- Competitive salary and performance bonuses
- Opportunity for career progression
- Young and vibrant team environment
- Social benefits package
- Professional on-boarding and on-going trainings
**Your personal data is secure with us**
**Background check: Successful completion of a pre-employment background check**
**Job Types**: Full-time, Contract
Contract length: 12 months
-
Junior Customer Support Specialist
vor 1 Monat
Eschborn, Hessen, Deutschland Abbott Laboratories VollzeitABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. WORKING AT ABBOTT At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true...
-
Specialist Sales Support
Vor 2 Tagen
Eschborn, Deutschland LogPay Financial Services GmbH VollzeitDie LOGPAY Unternehmensgruppe mit Ihren zwei Gesellschaften LOGPAY Financial Services GmbH und LOGPAY Transport Services GmbH ist ein Unternehmen der Volkswagen Financial Services AG und ein europaweiter Anbieter von Maut-, Tank- und Elektroladelösungen. Mit den Tank- & Servicekarten der LOGPAY können Kunden bargeldlos an über 50.000 Tankstellen tanken,...
-
Specialist Sales Support
vor 2 Wochen
Eschborn, Deutschland LogPay Financial Services GmbH VollzeitDie LOGPAY Unternehmensgruppe mit Ihren zwei Gesellschaften LOGPAY Financial Services GmbH und LOGPAY Transport Services GmbH ist ein Unternehmen der Volkswagen Financial Services AG und ein europaweiter Anbieter von Maut-, Tank- und Elektroladelösungen. Mit den Tank- & Servicekarten der LOGPAY können Kunden bargeldlos an über 50.000 Tankstellen tanken,...
-
Junior Customer Support Specialist
vor 1 Monat
Eschborn, Deutschland Abbott VollzeitABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.We’re always looking towards the future, anticipating changes in medical science and technology. WORKING AT ABBOTT At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be...
-
Junior Customer Support Specialist
vor 1 Monat
Eschborn, Deutschland Abbott Laboratories VollzeitABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve peopleâs health. Weâre always looking towards the future, anticipating changes in medical science and technology.   WORKING AT ABBOTT  At Abbott, you can do work that matters and help people to live a healthier and full life, grow your...
-
HR Specialist Support
vor 1 Monat
Eschborn, Deutschland Techem Energy Services GmbH VollzeitWer die Welt retten will, braucht dafür vor allem eins: die richtige Unterstützung und ein starkes Team.Können wir auf Deine Energie, Expertise und Leidenschaft zählen? Hast Du den Willen, wirklich etwas zu verändern – für Deine Karriere und das Klima? Dann bist Du bei uns genau richtig. Wir sorgen gemeinsam für die digitale Energiewende in...
-
Specialist Regulatory Compliance EMEA
vor 1 Monat
Eschborn, Hessen, Deutschland Abbott Laboratories VollzeitAbbott Medical is looking for aSpecialist Regulatory Compliance EMEA (m/w/d)based in Eschborn near Frankfurt/ Main or other Abbott Medical sites in EuropePURPOSE OF THE JOBThe Specialist Regulatory Compliance supports EMEA across the cardiovascular und neuromodulation divisions to comply with regulatory requirements of the MDD, MDR, national legislation in...
-
Marketing Specialist
vor 1 Tag
Eschborn, Deutschland MOBIS Parts Europe N.V. VollzeitTo strengthen our European headquarter in Frankfurt am Main, we are currently looking for a **Marketing Specialist**: **(M/F/d)**: **About us**: MOBIS Parts Europe N.V. is the European branch of Hyundai MOBIS, a worldwide leading supplier of genuine parts and accessories in the field of automotive. Together with Hyundai Motors and Kia Motors, Hyundai MOBIS...
-
Employee Relations Specialist
vor 1 Tag
Eschborn, Deutschland MOBIS Parts Europe N.V. VollzeitTo strengthen our European headquarter in Frankfurt am Main, we are currently looking for a **Employee Relations Specialist (f/m/d)**: **About us**: MOBIS Parts Europe N.V. is the European branch of Hyundai MOBIS, a worldwide leading supplier of genuine parts and accessories in the field of automotive. Together with Hyundai Motors and Kia Motors, Hyundai...
-
Employee Relations Specialist
vor 1 Tag
Eschborn, Deutschland MOBIS Parts Europe N.V. VollzeitTo strengthen our European headquarter in Frankfurt am Main, we are currently looking for a **Employee Relations Specialist (f/m/d)**: **About us**: MOBIS Parts Europe N.V. is the European branch of Hyundai MOBIS, a worldwide leading supplier of genuine parts and accessories in the field of automotive. Together with Hyundai Motors and Kia Motors, Hyundai...
-
Clinical Development Specialist
vor 1 Tag
Eschborn, Hessen, Deutschland Abbott Laboratories VollzeitABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. WORKING AT ABBOTT At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true...
-
Risk Reporting Senior Specialist
vor 1 Monat
Eschborn, Deutschland Dabster VollzeitRisk Reporting is responsible for the production, coordination, quality assurance and delivery of complete, clear, timely and comprehensive risk reporting for their area of responsibility, in line with risk management requirements, applicable internal policies, regulatory and control frameworks. Overview/Key Responsibilities: The Risk Reporting...
-
Index Setup Specialist
vor 1 Monat
Eschborn, Deutschland Institutional Shareholder Services VollzeitLet’s be #BrilliantTogether ISS STOXX is growing! We seek an Index Setup Specialist to join the Index Product Architecture Team. Once the index methodology has been finalized by the R&D teams the Index Product Architecture Team takes over and makes sure the index will be setup correctly into production. If you want to learn, climb, and shine at a company...
-
Field Clinical Specialist/Field Technical Engineer
vor 3 Wochen
Eschborn, Hessen, Deutschland Abbott VollzeitAbbott ist ein weltweit führendes Unternehmen im Gesundheitswesen, das bahnbrechende wissenschaftliche Erkenntnisse nutzt und Lösungen zur Verbesserung der Gesundheit der Menschen entwickelt. Wir blicken stets in die Zukunft und antizipieren Veränderungen in der medizinischen Wissenschaft und Technologie.In Deutschland ist Abbott mit mehr als 3.000...
-
Media Support
Vor 5 Tagen
Eschborn, Deutschland Verbatim GmbH VollzeitÜber das Unternehmen Seit über 50 Jahren gehören wir zu den führenden Unternehmen im Bereich Datenspeicherung und verfügt über ein umfassendes Produktportfolio, das Verbraucheranwendungen sowie professionelle Anwendungen umfasst. Wir haben die Entwicklung von Technologien zur Datenspeicherung wesentlich mitbestimmt und sind weltweit die Nummer 1...
-
GenAI Specialist
vor 3 Wochen
Eschborn, Deutschland DEET EntServ Deutschland GmbH VollzeitJob Description: DXC Technology is the world's leading independent provider of next-generation end-to-end IT services. Our goal is to shape the digital transformation for our customers and thus generate added value for their business. With our global experience, our consulting capabilities, and our leading position as an IT service and solution provider,...
-
Ev Quality Specialist
vor 4 Wochen
Eschborn, Deutschland MOBIS Parts Europe N.V. VollzeitTo strengthen our European headquarter in Eschborn, we are currently looking for a **EV Quality Specialist (f/m/d)**: **About us**: MOBIS Parts Europe N.V. is the European branch of Hyundai MOBIS, a worldwide leading supplier of genuine parts and accessories in the field of automotive. Together with Hyundai Motors and Kia Motors, Hyundai MOBIS is one of the...
-
Technical Specialist B2B
vor 4 Wochen
Eschborn, Deutschland LG Electronics Deutschland GmbH VollzeitSeit der Gründung des Unternehmens im Jahre 1958 ist es unser Ziel, das Leben und den Lebensstil unserer Kunden durch intelligente Produktfunktionen, intuitive Funktionalität und außergewöhnliche Leistung zu verbessern. Heute erfreuen sich Millionen von Haushalten weltweit an unseren Produkten, seien es TVs, Audiogeräte, PC Produkte und...
-
Clinical Development Specialist
vor 1 Tag
Eschborn, Deutschland Abbott VollzeitABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.We’re always looking towards the future, anticipating changes in medical science and technology. WORKING AT ABBOTT At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be...
-
Eschborn, Deutschland Waters Corporation VollzeitOverview Are you experienced in sales of High-Resolution Mass Spectrometry instruments? Are you used to meet sales targets and expectations? Do you have experience with mass spectrometry (esp. OMICS technologies) and the fundamentals of the technique? Are you looking to work for a leading Mass Spectrometry global company? Do want a stable...
