Sales Operations Representative
vor 7 Monaten
232686
**About the Role**:We are looking for a Sales Operations Representative (f/m/d) to join our EMEA Sales Operations Team in Putzbrunn, near Munich. The Sales Operations Representative (f/m/d) will service our customers belonging to our PharmBIO Business.
**Responsibilities**:
- Demonstrate excellent customer service and improve customer experience
- Build and maintain strong customer relationships
- Create and provide quotations to customers based on account classification and service level agreements
- Manage sales orders from creation until invoicing
- Manage requests for credit notes, returns and billing adjustments
- Perform complaint management and provide resolutions to customers
- Actively partner with account/business teams (Field Sales, Product Specialists, Planning, Logistics, Manufacturing, Quality, etc.) to exceed customer expectations and achieve win-win results
- Manage specific quality requirements
**Required Qualifications**:
- Completed Commercial Apprenticeship or Bachelor’s degree in a business discipline preferable but not compulsory
- Good technical understanding and affinity with medical / pharmacy business is a plus
- Capacity to work through different regions and with different functions on a daily basis
- Independent, customer-oriented way of working
- Exhibiting professional behavior and contributing to a healthy team environment
- Excellent communication and organization skills
- Demonstrating strong work ethics and embracing change
- Very good user knowledge in MS Office, ERP and CRM
- Very good command of English and German language, additional European language capabilities are considered a plus
**What We Offer**: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.
**#LI-ENL
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