Customer Service Officer
vor 3 Monaten
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
- We are currently seeking an experienced Oceanfreight Services Officer to join our dynamic Operations team in Hamburg.
- This role is ideal for a professional who has strong Oceanfreight experience and is adept in handling various tasks with a focus on driving the growth ocean freight.
- service offerings to our clients.
Key Responsibilities:
- Quoting of price requests, spot / ad.hoc business, as well as tenders
- Building a stable and professional relationship with the local sales & operations units
- Building global relationships in line with the company strategy and direction for ocean freight in Germany
- Exchange with the product and sales managers of the respective network countries regarding product portfolio and customer / market requirements
- Ensuring the highest possible level of customer satisfaction by allocating shipments to carrier contracts and timely departures
- All actions are always in line with the corporate mission statement (Toll Core Values, Policies and Guidelines)
Qualifications:
- Completed commercial Apprenticeship
- Very good command of German spelling and punctuation
- Confidence in conversation and correspondence. Open and professional interaction with customers, authorities, employees and colleagues nationally and internationally, at all levels
- Sound numerical skills in dealing with analysis and statistical tools
- Foreign language: English mandatory ("very good to good" written and spoken)
- Sound knowledge of MS Office (especially Excel, Word, Power Point and Outlook)
- Solid IT skills & correspondingly professional handling of internet media
- Experienced handling of freight forwarding operational programs (preferably "Cargo Wise One")
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
You must be entitled to work in Germany and be prepared to undertake pre-employment checks including a criminal history check and medical.
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