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Customer Service/order Processing Specialist

vor 4 Monaten

Berlin, Deutschland imc Test & Measurement GmbH Vollzeit

**Dein Kontakt für Fragen**:
**Primary responsibilities**:

- Receive, QC, acknowledge, and enter purchase orders (from end-customers, Distributors, and Intercompany)
- Place POs to relevant product lines & receive confirmation
- Provide Order Confirmation to customer & salesperson following defined process
- Communicate delivery status to customers, expediting/escalating deliveries as needed.
- Works with sales team and/or customer to resolve order-related or customer service issues
- Produces and shares appropriate order-related reports
- Provides feedback to management on workflow improvements
- Provide support as needed to sales team (e.g., initial inquiry response, quotation prep)

**Required**:

- 3+ years order management/customer service experience
- Fluent in German and English
- Strong attention to detail & well-organized
- Effective communication skills, written and verbal (including active listening)
- Strong PC skills (3+ years experience) to include:

- CRM tools (Salesforce preferred)
- ERP tools (NetSuite preferred)
- Strong initiative and problem-solving skills
- Comfortable working across multiple time zones and multiple cultures
- Demonstrated experience in resolving customer issues while maintaining polite, professional, customer-oriented demeanor.
- Willingness to stretch beyond defined job-description
- Ability to thrive in a time-sensitive environment and easily adapt to shifts in priorities
- B2B technology industry experience preferred