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Customer Service Representative
vor 4 Monaten
Take your next career step at Arviem with a global team and creative startup spirit that is bringing visibility into supply chains. Arviem AG, founded in 2008 is an internationally operating and fast-growing IoT pioneer with an innovative, creative and open-minded attitude. We are a service provider offering real-time cargo monitoring services to increase visibility in global trade. Our growing customer base consists of various Fortune 500 accounts such as Nestle, Ricoh, Dow Chemical, and Japan Tobacco International. Now we are searching for a motivated Customer Service Manager to support the growth of our business.
**Responsibilities**
- Project execution in collaboration with internal teams (Operations, Sales, IT, Logistics)
- As the project owner you are in direct client contact and you plan and perform regular day-to-day operational, tactical planning and review meetings.
- Onboarding new clients and performing education sessions and you act as primary source of information for related business requests.
- You are involved in pre-sales activities delivering inputs for an optimal and smooth client onboarding and service implementation.
- You know our operational tasks in and out and you perform them daily as a part of your activities.
- Data maintenance and daily reviews in the Arviem Monitoring and Tracking System (AMTS).
**Your Competences**
- Your practical work experience of around 2-3 years within an international environment (ideally in a SCM environment) will be beneficial and facilitate your steps into this new area of SC monitoring and analytics.
- Understanding of international logistics.
- Strong analytical and presentation skills.
- Very good English and eloquent communicational skills. Any further language is a plus.
- You take responsibility and work pro-actively in a structured way - focusing on high quality services towards our clients.
- You appreciate working autonomously and you are strong in self-discipline and self-motivation.
- Interest in data management and analytics as well as in IoT devices is beneficial.
- You bring in decision taking skills as well as networked thinking and you have keenness and willingness to learn.
- Friendly and modest service-oriented behavior goes in hand with your high ethical values and integrity.
- Practical and flexible mind-set and attitude.
- Ability to cope with non-perfect situations as part of start-up/scale up business.
- You can identify, define and implement process improvements and ideas.
- Previous experience with IoT devices will be considered a plus.
**What we are offering**
- Arviem AG provides an exciting, modern and international work environment.
- You will be guided through an in-depth introductory phase of around 3 months.
- Great team spirit and open-minded attitude.
- We offer attractive terms of employment.
- Possibility to work from home.
- Annual meetings in one of the different Arviem locations.
Application Question(s):
- Please list your annual salary expectation in EUR:
