Customer Support Spezialist

vor 1 Monat


Berlin, Deutschland Richard H. Gruber Consulting GmbH Vollzeit

Wir suchen in unbefristeter Festanstellung zur Unterstützung bei einem Kunden (Arbeitnehmerüberlassung) mit ausgezeichneten Übernahmeoptionen:
**Customer Support Spezialist (m/w/d)**:
Aufgaben:

- Annahme, Priorisierung, Bearbeitung und Lösung von eingehenden IT Störungen und Anfragen im Ticketsystem und per Telefon (B2B)
- Support für unsere Kunden (auch per Fernwartung), B2B
- IT Support mit den Schwerpunkten in den Produkten unseres Kunden, Windows Clients, Apple iOS (Hardware und Software), Netzwerk
- Testing und Qualitätssicherung von neuen Releases
- Unterstützung bei der Koordinierung von neuen Releases

Anforderungen:

- Abgeschlossene Berufsausbildung im IT-Umfeld oder vergleichsweise Berufserfahrung als Systemtechniker w/m/d oder im IT-Support Umfeld
- Gute bis sehr gute Kenntnisse bezüglich Windows Client, MS Office inkl. Office365, Client-Hardware und Client-Peripherie
- Kenntnisse ITIL wünschenswert
- Solide Erfahrung mit Remote-Support Tools und IT-Ticket Systemen (idealerweise Zendesk)
- Sehr gute Deutsch und Englischkenntnisse in Wort und Schrift
- Service
- und Kundenorientierung und Eigeninitiative
- Freundliches und offenes Wesen

**Benefits**:

- Ein motiviertes Team, flache Hierarchien, eine angenehme und dynamische Arbeitsatmosphäre
- Internationales und modernes Arbeitsumfeld
- Spannende und vielfältige Aufgaben, die dein persönliches Wachstum fördern
- Eine steile Lernkurve gepaart mit Gestaltungsfreiheit und Verantwortung
- Erfahrenes und bereits erfolgreiches Gründerteam

Telefon 09177 2564111. Gerne stehen wir Ihnen bei Fragen zu dieser Stelle zur Verfügung. Falls Sie sich direkt bewerben wollen, so können Sie uns gerne Ihren Lebenslauf per E-Mail senden oder uns Ihre Daten über die angebotene online-Bewerbung zukommen lassen.

Bei der online-Bewerbung können Sie nach Eingabe Ihrer Kontaktdaten den Lebenslauf "hochladen". Dies dauert nur rund 3 Minuten.

Wir freuen uns auf Sie

RichardGruberConsulting ist der erfahrene IT-Provider. Wir bieten alles, was es für erfolgreiche IT-Projekte und den laufenden IT-Betrieb braucht. Unser Kerngeschäft seit 30 Jahren: Wir bringen Unternehmen und IT-Berater zusammen. IT-Spezialisten finden bei uns interessante Positionen. Unternehmen finden bei uns IT-Mitarbeiter.



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