![smartclip Europe GmbH](https://media.trabajo.org/img/noimg.jpg)
Head of Platform Support
vor 4 Wochen
**Location**: Hamburg, Berlin, Köln, Düsseldorf, Gütersloh, München or Remote
smartclip is the adtech development unit of RTL Group — Europe’s leading free-to-air broadcaster group. Our proprietary advertising technology is custom-built for the needs of European broadcasters and publishers — enabling media owners to implement smarter monetisation strategies. We are committed to delivering the most innovative video ad experiences spanning in-stream, out-stream, connected TV, addressable TV, and gaming — ultimately empowering brands with true cross-screen storytelling opportunities on all devices. The media sales division of smartclip will merge with RTL AdConnect and G&J iMS to form RTL AdAlliance, an international advertising and technology sales champion. Once the merger is complete, smartclip will focus strictly on technology development.
Headquartered in Hamburg, smartclip has offices in Berlin, Munich, Düsseldorf, Cologne, Gütersloh, Stockholm, Oslo, Helsinki, Amsterdam, Milan, and Rome.
For more information:
**Your role**
As **Head of Platform Support** you are responsible for being the bridge between our Business partners and our Technology team. You and your team are the go to team when it comes to questions, challenges and support for all the products offered by smartclip.
You are the **spider in the web**, by staying close to our technology and product teams to stay up to speed on the latest features and developments. Together with our Product Education team you work on making sure these features are explained in a comprehensible manner to our business partners and that any educational needs are
identified. Last but not least you are the point of contact for the business partners in case of questions, challenges and issues that need to be resolved.
As **Head of Platform support** you are **managing** the team of experts and making sure that they have the right tools, knowledge and expertise to help out the Business partners. With that identify knowledge or documentation needed and keeping a constant eye on the processes and identifying improvements and ways to grow.
**Your position in our team**
- Leading your team and developing them into service oriented experts on the products offered by smartclip and locate improvements when it comes to knowledge, process and cooperation that can strengthen the team.
- Managing the flow and intake of the support requests and making sure they are handled in a proper and timely fashion
- Escalate support requests effectively and properly should this be needed due to increased impact, priority and or timelapses.
- Actively assess and execute communication needs on critical or impactful platform issues to the appropriate Business partners.
- Proactively gather feedback and constant evaluation of cooperation with other teams and identify opportunities and improvements in these collaborations.
**Your profile**
- At least 2 years of experience in leading and managing a small team
- Basic knowledge and understanding of Javascript, JSON and XML
- Knowledge and experience in servicing a SAAS / PAAS Platform, experience with Ad serving platforms is considered a plus
- Ability to balance technical knowledge with business sense
- High degree of organizational skills, individual initiative and personal accountability
- Excellent communication skills with the ability to clearly and solution driven communicate with stakeholders (Fluent in English, but written and verbally, any additional language (German, Dutch, Italian and Spanish) is a big plus)
- Higher or Academic professional education or experience level
**Your benefits**
- Our Approach:
We are driven by exciting projects that enable freedom for personal design and development opportunities. We pride ourselves on leveraging the latest technologies to stay ahead, including Node.js, C++, Java, Scala, Python, SQL, TypeScript, JavaScript, React, Docker, Kubernetes, AWS, Google Cloud, and many more.
- Tools & Equipment:
We provide you with State-of-the-art equipment. Whether you prefer Mac, Linux, or any specific tool, you’ll have access to top-of-the-line equipment and state-of-the-art tools and programs.
- Flexible Work Environment:
From embracing remote work opportunities to offering an “honour system-based” approach to working hours to “Smart Fridays” — our latest four-day workweek option — we understand the value of flexibility.
- Continuous Development:
Investing in your growth is a priority for us. We offer diverse training opportunities through Udacity, Coursera, hackathons, conferences, and personal and professional coaching & training
- What else we offer you:
We take care of our employees. That’s why we offer attractive company benefits, such as contributions towards the Deutschland-Ticket and JobRad, discounted fitness packages with Urban Sports Club, a free RTL+ premium subscription, corporate benefits discounts, engaging company events, and much more.
**Come be a part of o
-
Head of Global Workplace Integration Platform
vor 3 Wochen
Hamburg, Deutschland Evotec VollzeitAs a Head of Global Workplace Integration Platform, you will play a pivotal role in shaping and driving the strategic vision for the organization’s technology landscape. Your responsibilities will span across the Power Platform and Dynamics suite, ensuring seamless integration and optimization of these tools to enhance business processes and drive...
-
Head of Sales Support
vor 4 Wochen
Hamburg, Deutschland Careerteam VollzeitFür unseren Partner The Quality Group, ein führendes Unternehmen für Sporternährung, Nahrungsergänzungsmittel und zuckerreduzierte Produkte, suchen wir einen Head of Sales Support, der für neue Herausforderungen bereit ist. Mit ihren hochwertigen und effektiven Produkten bieten sie eine echte Unterstützung für einen gesunden Lebensstil und...
-
Head of DevOps
vor 4 Wochen
Hamburg, Deutschland DL Remote VollzeitIn this role, you will join the Analytics & AI team. As part of this team, you'll offer technical leadership and direction to a group of DevOps engineers, enabling best practices in DevOps and (cloud) infrastructure security. You should have 5+ years of experience in DevOps with some (lateral) team leadership as well as Azure cloud & data platform...
-
Head of Sales Germany
vor 3 Wochen
Hamburg, Deutschland Displayce Vollzeit**Head of Sales Germany**: **#dooh #programmatic #germany** Displayce is a French technology platform specialising in digital out-of-home (DOOH) advertising campaigns. For 9 years, we have been the only French player to take on the programmatic sector, which is often reserved to the largest international structures. More than 1 000,000 screens worldwide...
-
Head of Product
vor 2 Wochen
Hamburg, Deutschland Project A Services GmbH & Co. KG Vollzeit**About the Job**: We're looking for an experienced Head of Product (M/F/d) to join one of our portfolio companies and lead its Product strategies. In your day-to-day work, you'll focus on developing product strategies and product vision, and get the opportunity to contribute to various projects. Join our portfolio company: A German company focused on...
-
Head of Digital
vor 3 Monaten
Hamburg, Deutschland Heinemann VollzeitFor Hamburg Headquarters we are recruiting a**Head of Digital & People Experience (M/F/d)** Your new job includes - As Head of Digital & People Experience (M/F/d) you will be responsible for the development and implementation of a comprehensive digitalization strategy for People & Culture on a local and global level. - In particular, you will- lead and...
-
Desktop Support Technician
vor 3 Wochen
Hamburg, Deutschland Sybex Support Services VollzeitExp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...
-
Controller (M/F/d), Limited
vor 3 Wochen
Hamburg, Deutschland GENERALI OPERATION SERVICE PLATFORM S.R.L., ZWEIGNIEDERLASSUNG DEUTSCHLAND Vollzeit**GENERALI OPERATIONS SERVICE PLATFORM S.R.L., ZWEIGNIEDERLASSUNG DEUTSCHLAND** Controller (M/F/d), limited Overview The Generali Operations Service Platform (GOSP) supports the Generali Group in optimizing its digital services, its service quality and the creation of synergies. GOSP uses common technology platforms for the Group. As a joint venture...
-
Head of Information Technology
vor 2 Wochen
Hamburg, Deutschland Finatal VollzeitHead of ITMulti-Site Physiotherapy – PE BackedLocation: Multi Site, Hamburg, Hybrid, Travel requiredSalary: up to €150k + bonusSH1016About us:Finatal is partnered with a leading private equity-backed multi-site physiotherapy business, dedicated to providing exceptional patient care and innovative treatment methodologies. As they continue to expand their...
-
Head of Project Management
vor 2 Wochen
Hamburg, Deutschland Stibo DX VollzeitCompany**Head of Project Management**: **_ Are you looking for a strong leadership opportunity in an international IT company with leading customers in the global media industry? Do you want to join our journey in bringing project management to new levels? _**: **_Do you thrive with big transformations, large-scale projects, and process excellence whilst...
-
Head of Pricing
vor 2 Wochen
Hamburg, Hamburg, Deutschland Airbus VollzeitSatair:- an Airbus Services Company (100% subsidiary of Airbus) - is looking for the Head of Pricing (d/f/m) located in Hamburg-Fuhlsbüttel to lead our team and join the Product Management team at the earliest possible start date.Reporting to the Head of Airbus Product Management you will be working with our colleagues worldwide. In the pricing department,...
-
Head of Legal
Vor 7 Tagen
Hamburg, Deutschland deep blue recruitment VollzeitAre you a seasoned legal professional passionate about fintech and digital assets? We are recruiting for a fast-growing crypto investment platform that is making waves in the industry. Backed with investment and now a profitable business, this company is hiring a Head of Legal to shape the future of its legal function and support with regulatory matters....
-
Head of Project Management
vor 3 Wochen
Hamburg, Deutschland Lotsenbüro Vollzeit**Head of Project Management (M/F/d)** Werde Mitglied unseres wachsenden Teams, auch Quereinsteiger sind herzlich eingeladen! Das Lotsenbüro ist ein deutsches Unternehmen in Hamburg und einer der größten Vermieter gewerblicher Großküchen und Kantinen. Die Standzeit der Interimslösungen bei unseren Kunden beträgt einige Wochen oder auch etliche...
-
Head of Revenue Management
vor 2 Wochen
Hamburg, Deutschland Vattenfall Vollzeit**Company Description** Vattenfall is a leading European energy company driving the transition to a sustainable energy system. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years and now have a mission of working for fossil freedom. We employ around 20,000 people mostly in our core markets in...
-
Head of Engineering
vor 2 Wochen
Hamburg, Hamburg, Deutschland Storm4 VollzeitPosition: Head of EngineeringUnternehmen: Innovative Lösungen im Bereich der Software- und DatenproduktentwicklungStandort: remoteBereit für eine aufregende Herausforderung bei einem renommierten Unternehmen, das Software- und Datenprodukte entwickelt?Steige jetzt als Head of Engineering ein und übernehme folgende Aufgaben:Aufgaben:Führung und Support...
-
Head of Finance
vor 4 Wochen
Hamburg, Deutschland ApoQlar VollzeitMake a positive impact in the global healthcare community with cutting-edge medical mixed reality technology. The role is remote, and we invite applicants from around the world to apply._ **About Us**: apoQlar is the developer of a medical mixed reality platform that is revolutionizing how medicine is practiced, experienced, learned, and shared. VSI...
-
Head of Finance
vor 4 Wochen
Hamburg, Deutschland apoqlar VollzeitMake a positive impact in the global healthcare community with cutting-edge medical mixed reality technology._ **About Us**: apoQlar is the developer of a medical mixed reality platform that is revolutionizing how medicine is practiced, experienced, learned, and shared. VSI HoloMedicine® is a medically certified software platform that leverages the...
-
Head of Product
vor 3 Wochen
Hamburg, Deutschland Project A Services GmbH & Co. KG Vollzeit**About the Job**: We're looking for an experienced Lead Product Manager (M/F/d) to join one of our portfolio companies and lead its Product strategies. In your day-to-day work, you'll focus on developing product strategies and product vision, and get the opportunity to contribute to various projects. Join our portfolio company: A German company focused on...
-
Head of HR
vor 3 Wochen
Hamburg, Deutschland Clariness Vollzeit**Are you an experienced HR professional with a passion for developing and implementing innovative HR strategies?** Do you have a track record of building strong relationships with employees and leadership teams? If so, we have the perfect opportunity for you! We are seeking a Head of HR to join our growing organization. In this role, **you will have the...
-
Head of Procurement
vor 2 Wochen
Hamburg, Deutschland Merkle DACH VollzeitUnternehmensbeschreibung **We Dream. We Do. We Deliver.** **As a** **full-service,** **data-driven customer experience transformation agency**, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. Our...