Head of Platform Support

vor 6 Monaten

Hamburg, Deutschland smartclip Europe GmbH Vollzeit

**Location**: Hamburg, Berlin, Köln, Düsseldorf, Gütersloh, München or Remote

smartclip is the adtech development unit of RTL Group — Europe’s leading free-to-air broadcaster group. Our proprietary advertising technology is custom-built for the needs of European broadcasters and publishers — enabling media owners to implement smarter monetisation strategies. We are committed to delivering the most innovative video ad experiences spanning in-stream, out-stream, connected TV, addressable TV, and gaming — ultimately empowering brands with true cross-screen storytelling opportunities on all devices. The media sales division of smartclip will merge with RTL AdConnect and G&J iMS to form RTL AdAlliance, an international advertising and technology sales champion. Once the merger is complete, smartclip will focus strictly on technology development.

Headquartered in Hamburg, smartclip has offices in Berlin, Munich, Düsseldorf, Cologne, Gütersloh, Stockholm, Oslo, Helsinki, Amsterdam, Milan, and Rome.

For more information:
**Your role**

As **Head of Platform Support** you are responsible for being the bridge between our Business partners and our Technology team. You and your team are the go to team when it comes to questions, challenges and support for all the products offered by smartclip.

You are the **spider in the web**, by staying close to our technology and product teams to stay up to speed on the latest features and developments. Together with our Product Education team you work on making sure these features are explained in a comprehensible manner to our business partners and that any educational needs are
identified. Last but not least you are the point of contact for the business partners in case of questions, challenges and issues that need to be resolved.

As **Head of Platform support** you are **managing** the team of experts and making sure that they have the right tools, knowledge and expertise to help out the Business partners. With that identify knowledge or documentation needed and keeping a constant eye on the processes and identifying improvements and ways to grow.

**Your position in our team**
- Leading your team and developing them into service oriented experts on the products offered by smartclip and locate improvements when it comes to knowledge, process and cooperation that can strengthen the team.
- Managing the flow and intake of the support requests and making sure they are handled in a proper and timely fashion
- Escalate support requests effectively and properly should this be needed due to increased impact, priority and or timelapses.
- Actively assess and execute communication needs on critical or impactful platform issues to the appropriate Business partners.
- Proactively gather feedback and constant evaluation of cooperation with other teams and identify opportunities and improvements in these collaborations.

**Your profile**
- At least 2 years of experience in leading and managing a small team
- Basic knowledge and understanding of Javascript, JSON and XML
- Knowledge and experience in servicing a SAAS / PAAS Platform, experience with Ad serving platforms is considered a plus
- Ability to balance technical knowledge with business sense
- High degree of organizational skills, individual initiative and personal accountability
- Excellent communication skills with the ability to clearly and solution driven communicate with stakeholders (Fluent in English, but written and verbally, any additional language (German, Dutch, Italian and Spanish) is a big plus)
- Higher or Academic professional education or experience level

**Your benefits**
- Our Approach:
We are driven by exciting projects that enable freedom for personal design and development opportunities. We pride ourselves on leveraging the latest technologies to stay ahead, including Node.js, C++, Java, Scala, Python, SQL, TypeScript, JavaScript, React, Docker, Kubernetes, AWS, Google Cloud, and many more.
- Tools & Equipment:
We provide you with State-of-the-art equipment. Whether you prefer Mac, Linux, or any specific tool, you’ll have access to top-of-the-line equipment and state-of-the-art tools and programs.
- Flexible Work Environment:
From embracing remote work opportunities to offering an “honour system-based” approach to working hours to “Smart Fridays” — our latest four-day workweek option — we understand the value of flexibility.
- Continuous Development:
Investing in your growth is a priority for us. We offer diverse training opportunities through Udacity, Coursera, hackathons, conferences, and personal and professional coaching & training
- What else we offer you:
We take care of our employees. That’s why we offer attractive company benefits, such as contributions towards the Deutschland-Ticket and JobRad, discounted fitness packages with Urban Sports Club, a free RTL+ premium subscription, corporate benefits discounts, engaging company events, and much more.

**Come be a part of o

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