Operations Associate

Vor 6 Tagen


Berlin, Deutschland PetTech Start-up Vollzeit

We are a fast-growing company within PetTech at the forefront of our industry and on the mission to transform pet health. Our goal is to reduce pet injuries and reward knowledge on pet care. A year from launch (2021) we’ve now raised Series A funding with an extensive runway to scale our business in Germany and strengthen our product and tech development. We are a passionate and experienced founding team with a truly differentiated product and the opportunity to become a central pet platform in a huge and growing market.

Are you looking for an exciting challenge within customer experience? Do you want to contribute to building our customer service operations in Germany right from the start? Have you gained first experiences in a customer-facing role? Then this is the position you are looking for

We are looking for an Operations Associate (M/F/d) within customer service to deliver a best-in-class customer experience. You are on the ground, directly providing top-notch support to our German customers. Ensuring excellent customer satisfaction is your top priority at all times. Along the way, you shape processes, write guidelines and implement solutions to challenges.

Tasks
- Be the natural link between our customers and other departments
- Guide customers throughout the onboarding process
- Focus on customer satisfaction and engagement by creating a smooth experience
- Optimise the customer journey by collecting insights from customers to improve our product
- Identify how we can improve processes and ways of working to improve the customer experience
- At the end of the day, you will represent our customer's voice internally

**Requirements**:

- First experience in a customer-facing role
- Strong communication skills, writing and verbally
- Ability to multitask between customers and projects
- Well-structured and accurate when performing tasks
- Curious and eager to learn new things
- Self-starter, when you identify problems you take the initiative to solve them independently
- Understand the importance of keeping excellent customer support
- Flexible and enjoy working in a transformative and upbeat environment
- Fluent in German (min. C1) and business fluent in English

**Benefits**:

- The opportunity to join a fast-growing company at the forefront of a booming market at an early scale-up phase
- A competitive base salary and shares
- A flexible, dynamic, and playful company culture, where each person has an important part in a fun-loving and supportive team
- The joy of working with a product and brand that wow customers, and truly makes the world a better place
- Awesome after-work events and parties
- Employee discount



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