Operations Associate

Vor 3 Tagen


Berlin, Deutschland Wolt Vollzeit

Operations

Berlin, Germany

Full-time

**Hey, you look like you might be our new** **Operations Associate (m,f,x)**:
Operations

Berlin, Germany

Full-time

**What You'll Be Doing**:

- Improving and creating internal processes to enhance operational efficiency.
- Supporting the team with analytical thinking, data-based solutions, and optimized processes.
- Contributing to the development of an efficient B2B business relationship.
- Owning and proactively working on projects to drive growth by improving partners’ performance through strong analysis and regular quality and satisfaction checks.
- Collaborating in a dynamic environment and working across teams and departments. Aligning with all departments to ensure smooth operations, including gear management, performance management, accounting, and legal topics.
- Meeting internal targets and delivering results.
- Developing and managing successful projects.
- Ensuring smooth and efficient operations.
- Driving growth and revenue by identifying opportunities and implementing solutions.
- Working together with the wider operations team on various projects to improve efficiency and productivity.
- Creating solutions and materials to increase efficiency and integration across teams.
- ** Managing and taking ownership of B2B communication**, ensuring professionalism and clarity in all interactions.
- Supporting key processes, including **bi-monthly payouts and compliance audits**, to maintain accuracy and transparency.
- Participating in **quality assurance and fraud management activities**, upholding the integrity of operations.

**Our humble expectations**:
**Qualifications**:

- Excellent interpersonal skills with the ability to adapt tone to suit different audiences.
- Structured, detail-oriented, and service-oriented approach.
- Ability to work independently and with a hands-on attitude.
- Fantastic communication skills, comfortable speaking with a wide range of customers and stakeholders, and adapting approaches accordingly.
- Experience in account management, customer success management, or other customer-facing roles.
- Fluency in **German and English** is required; other languages are a plus.
- Familiarity with data tools such as Excel or Looker is a plus.

**Next steps**:
**What we offer**
- Cool office in the heart of Frankfurt
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Discounts on Wolt orders
- Various soft drinks, coffee, and fruits in the office
- Weekly (virtual) all-hands meetings and regular team events
- Flexible working hours policy + 30 days of paid vacation



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