Customer Service Representative

vor 4 Monaten

Berlin, Deutschland Instapro Group Vollzeit

Als Kundenbetreuer/in (m/w/d) bei MyHammer wirst du Teil eines 14-köpfigen multidisziplinären Teams, das von einem Teamleiter geleitet wird und das ein gemeinsames Ziel verfolgt: unsere Kunden zu betreuen und sie auf unserer Plattform erfolgreich zu machen.
Du wirst diese Aufgaben eigenständig und in Zusammenarbeit mit anderen Abteilungen ausführen. Mit einer Kombination aus Homeoffice und gemeinsamen Bürotagen stellen wir einen regelmäßigen Austausch sowie eine angenehme Work-Life-Balance sicher.

Nach einer technischen und praktischen Einarbeitung werden deine Aufgaben folgende sein:

- Entgegennahme und Beantwortung von Kundenanfragen, die über verschiedene Kanäle eingehen (Telefon, E-Mail, Kontaktform)
- Durchführung von ausgehenden Anrufen, um unsere Kunden bei der Nutzung unserer Plattform zu unterstützen
- Verwaltung und Validierung von Kundenanfragen über Salesforce unter Einhaltung der von deinem Teamleiter festgelegten Ziele, Richtlinien und Fristen
- Du gibst Feedback über die Effizienz der Kundenservice Prozesse
- Transparenz über deine tägliche Arbeit gegenüber deinem Teamleiter

Der Kundenservice ist von Montag bis Freitag geöffnet, an Wochenenden wird nicht gearbeitet.

Job requirements:

- Erste Berufserfahrung im Kundendienst
- Stets eine positive, einfühlsame und professionelle Haltung gegenüber Kunden
- Teamgeist und gute Anpassungsfähigkeit
- Vertrautheit mit CRM-Systemen und -Verfahren
- Sicherer Umgang mit Computern (Google Suite, Microsoft Office)
- Deutsch, sehr gute Kenntnisse in Wort und Schrift
- Englischkenntnisse, mindestens B1-Niveau

**Why you’ll enjoy working at the Instapro Group**

**You can make an Impact. **Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
**We care. **We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find the space to be your best self.

These are the benefits you'll enjoy:

- Highly competitive salary package
- 28 days paid holiday
- Hybrid work environment
- Pension scheme
- Eligibility to receive stock appreciation rights
- Mental health support via OpenUp
- Public transport subsidy
- Lunch allowance
- Regular team events

These are the values that guide everything we do:

- **We put integrity first**. We are authentic, transparent and respectful.
- **We are all stewards. **We are stewards of the company on behalf of all stakeholders.
- **We follow the evidence. **We are objective, evidence-based and pragmatic in our decision-making.
- **We never stop learning.** We are open-minded and curious.
- **We win together.** We collaborate and earn trust with our colleagues.
- **We are inclusive.** We are committed to building a diverse and inclusive company.

Read our values in full here

Art der Stelle: Vollzeit

Arbeitsort: Zum Teil im Homeoffice

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